The NOLN Podcast is the premier quick lube industry podcast, helping shop owners and operators improve their businesses with real-world solutions to common problems, delivered by leading industry experts and elite shop leaders.
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People are the Solution (with Shawn Gilfillan of Automotive Magic and Magic Lube & Rubber)
27:33
27:33
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27:33
As the New Jersey-based shop owner of Automotive Magic and Magic Lube & Rubber, Shawn Gilfillan has seen every side of running a business in this industry. Technical know-how is a must, but there is another component that he's zoomed in on: the human element. The practice of developing soft skills is important to a business and its team. Enter: Mag…
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Focus on the Vision (with Costa Kapothanasis of Costa Oil - 10 Minute Oil Change)
17:29
17:29
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17:29
This summer, it was announced that Costa Kapothanasis bought out Costa Franchising LLC shareholders, which means he now has full ownership over the Costa Oil brand, which includes over 50 Costa Oil - 10 Minute Oil Change stores as well as Costa Oil Performance Filtration and Costa Motor Oils. Costa joins the podcast to outline what franchising has …
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Set Goals, Get Results - Part 2 (with W. Scott Wheeler of Automotive Consultants Group, Inc.)
19:26
19:26
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19:26
In the second part of this two-part series for the podcast, W. Scott Wheeler of Automotive Consultants Group, Inc. continues the conversation on setting goals, strategizing KPIs, achieving profitability, and other business practices. For more from Scott, check out the first part of this interview series. Scott was also featured in an April magazine…
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Set Goals, Get Results - Part 1 (with W. Scott Wheeler of Automotive Consultants Group, Inc.)
20:05
20:05
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20:05
W. Scott Wheeler is motivated by helping others. He started Automotive Consultants Group, Inc. in 1999 fueled by boots-on-the-ground experience that showed him what shop owners really need help with: the elements that make up running and managing a business in this industry. Goal-setting is part of Scott's outlook on business practices, and in Apri…
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Plan for Strategic Growth (with Steve Isom of Stonebriar Auto Services LLC, a Jiffy Lube franchisee)
16:40
16:40
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16:40
Stonebriar Auto Services LLC, a Jiffy Lube franchisee, recently opened its 100th store location. Stonebriar has experienced an impressive rate of growth in a relatively short period of time, having opened its first location in late 2019. Steve Isom, executive vice president at Stonebriar, joins the show to spotlight the milestone location in Valdos…
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Meeting the Automotive Aftermarket's Most Pressing Needs (with Jay Woodall of Interstate Batteries and AACF board member)
23:00
23:00
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23:00
This episode of the podcast comes from NOLN's sibling publication for repair shop owners, Ratchet+Wrench. Ratchet+Wrench Editor Chris Jones is joined in conversation by Jay Woodall, general manager national accounts retail/branded at Interstate Batteries. Jay is also a board member of the Automotive Aftermarket Charitable Foundation. Chris and Jay …
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Bronco Lube is Jiffy Lube's Franchisee of the Year
17:17
17:17
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17:17
Each year, Jiffy Lube recognizes a franchise by bestowing the "Franchisee of the Year" title upon an operator and their operation. Recently, South Carolina-based Bronco Lube was given the 2023 honor. Owner Chad Weisbeck joins the show to discuss the recognition and highlight the work that Bronco Lube is doing. Subscribe to The NOLN Podcast and visi…
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From 'Green Pea' to Great Leader - Part 2 (with Grease Monkey Franchisee Aleisha Hendricks)
18:19
18:19
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18:19
In the second part of this two-part series for the podcast, Aleisha Hendricks joins the show. Aleisha is a co-owner of a Grease Monkey location in Farmington, New Mexico. She shares her motivations, the dynamics at her shop, and her perspective as a woman in a male-dominated field. This episode picks up where the first installment left off. Listen …
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From 'Green Pea' to Great Leader - Part 1 (with Grease Monkey Franchisee Aleisha Hendricks)
17:42
17:42
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17:42
In the first part of this two-part series for the podcast, Aleisha Hendricks joins the show. Aleisha is a co-owner of a Grease Monkey location in Farmington, New Mexico. She shares how she got started in this industry, how things are run at her shop, and her approach to leadership. Look for the second part of this interview, coming soon to the podc…
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Maintain Your Industry Perspective - Part 2 (with Justin Cialella of Victory Lane Quick Oil Change)
17:02
17:02
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17:02
In the second part of this two-part series for the podcast, Justin Cialella participates in a conversation about elements of importance in today's quick maintenance industry. Justin is the president and CEO of Victory Lane Quick Oil Change, and he shares his thoughts on topics of team development and training, services, and the future of the indust…
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Maintain Your Industry Perspective - Part 1 (with Justin Cialella of Victory Lane Quick Oil Change)
18:19
18:19
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18:19
In the first part of this two-part series for the podcast, Justin Cialella participates in a conversation about elements of importance in today's quick maintenance industry. Justin is the president and CEO of Victory Lane Quick Oil Change, and he shares his thoughts on topics of workplace culture, leadership, where the industry is as it stands, and…
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The 411 on Kwik Kar Franchising (with Ron Stilwell of FullSpeed Automotive)
16:23
16:23
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16:23
FullSpeed Automotive has announced that their brand Kwik Kar Oil Change & Auto Care is introducing a nationwide franchise model. Ron Stilwell, president of FullSpeed Automotive, joins the show for a conversation about this new opportunity and what people should know about Kwik Kar, which was acquired by FullSpeed in 2022 but has been around for dec…
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Awarding an Example of Leadership (with SpeeDee Franchisee Mike Guasch)
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22:12
It's important to recognize leaders who are making an impact. Supporting, growing, and showcasing leaders helps set the standard for continued success. Mike Guasch was recently recognized by the International Franchise Association with a Franchisee of the Year Award for his SpeeDee Oil Change & Auto Service location in Modesto, California. He joins…
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How a Beach Trip Led to an Automotive Career (with Bill Snow of Rad Air Complete Car Care)
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20:06
Everyone paves the path of their career in a different way—it's part of what makes each journey so unique. Bill Snow has long been a self-proclaimed "car guy," but there is an interesting backstory as to how he got connected with where he is now at Rad Air Complete Car Care. Bill, who serves as vice president of franchise development and operations…
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The Recipe for Vehicle Lubrication Success (with Sean Nguyen of Shell Lubricants)
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16:57
There is no quick lube without vehicle lubricants. They help vehicles run smoothly. Their presence keeps daily shop operations on track. Sean Nguyen, technical specialist at Shell Lubricants, joins the show for an in-depth discussion about vehicle lubricants. From oil formulations to sharing information with customers and staying on top of a changi…
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Celebrate Growth and Strategize for the Future (with Mo Khalid of Driven Brands)
10:56
10:56
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10:56
In December 2023, Take 5 Oil Change opened its 1,000th store in Fort Pierce, Florida. Earlier in the year in October 2023, Take 5 celebrated its 300th franchised location. Overall, the brand has experienced tremendous growth since its acquisition by Driven Brands in 2016. This growth is made possible by its people and its strategy. Mo Khalid is the…
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A Take 5 Oil Change franchisee plans neighboring Take 5 and 7 Brew Drive Thru Coffee locations, FullSpeed Automotive names new vice president of mergers and acquisitions, Chevy Silverado owner files excessive oil consumption lawsuit against General Motors, and a customer mistakenly accelerates through bay doors at a Valvoline Instant Oil Change. Th…
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Defining Breeze Autocare (with Eric Frankenberger)
22:17
22:17
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22:17
You may know Eric Frankenberger's name in association with Oil Changers, but what about Breeze Autocare? The Breeze Autocare family of brands include Oil Changers, Oil Changers + Repair, and The Wash Shop (which NOLN spoke about with Mark Bochnowski on the podcast in December 2023). As President and CEO, Eric joins the show to talk about the purpos…
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Best Practices for Bookkeeping (with Stacy Kildal of Kildal Services LLC)
23:36
23:36
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23:36
It's time to talk about your books (No, we're not referring to the ones on your bookshelf. But if you have any good recommendations we'd love to hear them!) On this episode of the podcast, we're having a conversation about the importance of sound bookkeeping practices. Stacy Kildal of Kildal Services LLC is a bookkeeper and QuickBooks Online expert…
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Driven Brands has a new digital marketplace, Jiffy Lube shop opens near Canton, Georgia, Cox Automotive evaluates new car sales in 2023, and Take 5 Oil Change celebrates a milestone achievement. This is the NOLN News Roundup, bringing you a collection of recent headlines from the quick lube industry. Stories featured in this edition of the NOLN New…
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Retain Your Talent, Develop Your Team (with Claudia St. John of The Workplace Advisors)
25:13
25:13
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25:13
Have you started setting goals for your team in 2024? Whether or not you have, there's a good chance that one major thing you want from your employees is for them to stick around. That's right, we're talking about employee retention. Inspiring motivation and dedication amongst your shop team is connected to nearly every element that keeps your busi…
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Premier Oil Change shares acquisition and promotion news, the state of New Jersey makes moves to ban new gasoline-powered cars, Chevron shifts heavy duty products to synthetic, and Advance Auto Parts plans to sell Worldpac. This is the NOLN News Roundup, bringing you a collection of recent headlines from the quick lube industry. Stories featured in…
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What’s The Wash Shop? (with Mark Bochnowski of Oil Changers)
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15:46
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15:46
Peanut butter and jelly. Pen and paper. Soap and water. These are just a few things that have historically paired well together. While quick lube shops and car washes may not be on quite the same level as these classic pairs, they are definitely two profit centers that seem to gel in this industry. In that vein, Oil Changers has recently introduced…
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The year isn't over yet, but December is right around the corner! Before the holiday rush truly takes over, listen back to some of your favorite episodes from The NOLN Podcast this year, or discover one that you haven't had the chance to listen to yet. In this episode, Associate Editor Hanna Bubser dives into the archives and reflects on just a han…
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Justin Cialella on the PAMA Management Certification Course
22:00
22:00
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22:00
The Preventative Automotive Maintenance Association (formerly known as the Automotive Oil Change Association) hosts Management Certification Courses for individuals in the quick lube industry. Recently, one of these courses was held at the Victory Lane Quick Oil Change headquarters in Michigan. Victory Lane President and CEO Justin Cialella (who is…
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Rob Meng on FasterLines
21:23
21:23
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21:23
A core understanding of shop efficiencies is something that shop owners strive to achieve on a daily basis. Many factors go into the full picture of shop operations. Data can play a role in telling that story. Rob Meng is the founder and CEO of FasterLines, which offers data-based line management solutions. Rob joins the show to talk about the powe…
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Daniel Wilson of Big Ray’s Express Lube
25:16
25:16
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25:16
As anyone in the quick lube industry would say, there is so much more that goes into this work than changing oil. Running a successful operation involves strategy, dedication, and passion for the job. Daniel Wilson embodies this mindset as the regional manager at Big Ray's Express Lube in Illinois, and he joins the podcast to talk about his approac…
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Costa Kapothanasis is the 2023 NOLN Operator of the Year
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24:00
It's September, and that means the 2023 NOLN Operator of the Year issue is live. This year, NOLN has proudly bestowed the title upon Costa Kapothanasis of Costa Oil 10 Minute Oil Change. Kapothanasis joins the show to talk about his perspective as an operator as well as the Costa Oil model and why it works for him and his team. Read the full Operat…
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The elements that draw a person to the quick lube industry can be very personal. People participate in this line of work for a variety of reasons. Every career starts somewhere. Every shop starts somewhere. Joe Benza has been in the quick lube game for years. He even ran a network of shops with his dad until they decided to sell. But Benza came bac…
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Kye Grisham on Automotive Trends and Tech
12:56
12:56
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12:56
When it comes to discussing and digesting the various elements of technology that impact the aftermarket, perspective is key. This mindset can be applied to automotive trend-watching as well. Some trends are exciting and some technology may be overwhelming, but it's important to talk about nonetheless. Kye Grisham is the director of automotive tech…
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Sponsored Podcast: The Nuts and Bolts of Preventive Services
10:35
10:35
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10:35
In this sponsored episode of the NOLN Podcast, Neal McGlinchey, Manager of Field Training, Valvoline Global Operations, spoke with Matt Hudson, Content Director of National Oil & Lube News, about the nuts and bolts of preventive maintenance services and what products and services are most effective for quick lubes to offer. To find out more, please…
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Jeff Harmening on API Oil Certifications
21:10
21:10
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21:10
The American Petroleum Institute is a familiar name to the automotive aftermarket, seeing as API represents the oil and gas industry across America. Some of the work done by API revolves around the licensing, specifications and certifications related to oils. Jeff Harmening from API joins the show to contextualize this work, as well as the other el…
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Scott Accardo’s Journey to VP of Operations for SpeeDee
15:08
15:08
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15:08
Fullspeed Automotive recently announced the promotion of Scott Accardo to vice president of operations for SpeeDee Oil Change & Automotive Service. But Accardo's career with this industry began well before that announcement. At seven years old, Accardo helped vacuum customer cars at his father's SpeeDee franchise, which also happened to be the very…
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STC Management LLC is Jiffy Lube’s Franchisee of the Year
11:41
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11:41
Virginia-based STC Management LLC was recently awarded the 2022 Jiffy Lube "Franchisee of the Year" title. It's an enormous honor for the group, which previously won the title twice before in 2000 and 2007, respectively. STC Management President and CEO Chris Burns joins the show to talk about the elements that make the group stand out and what the…
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Running the Family Business with Sara White
22:13
22:13
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22:13
Sara White has been involved with her family's Grease Monkey location in Fort Collins, Colorado, for the majority of her life. It was originally established by her grandfather in 1994. White went from helping around the shop as a teenager to now running the whole operation with support from her sisters and father. White joins the show to talk about…
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Fleet Strategies with Howard Koffman
18:57
18:57
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18:57
Consistent customers are good for business. In the quick lube space, fleets can fit that bill. But acquiring fleets requires a different approach than the average customer, and it's important to have a strategy that works well for your shop. In this episode, Howard Koffman joins the show to weigh in. Koffman is the business development manager for …
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In this sponsored episode of the NOLN Podcast, James Weiss, Sales Development Sales Manager for Valvoline Global Operations, spoke with Matt Hudson, Content Director of National Oil & Lube News, about the value that Valvoline can bring to lube shop owners and how the company has invested in building lasting partnerships.…
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Sponsored Podcast: Diversifying Quick Lube Services with Service Champ
11:39
11:39
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11:39
Doug Arnold, senior vice president of Service Champ, spoke with NOLN Associate Editor Hanna Bubser on the trade show floor at iFLEX 2023 in May. In this podcast episode, Arnold discusses the trends he is seeing in quick lube service and what's changing across today's industry. Additionally, Arnold explains how the Service Champ portfolio helps shop…
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Arnold Gacita on Petra Cares
21:58
21:58
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21:58
The automotive aftermarket is full of inspiring stories. Despite any challenges that the industry may face, there is seemingly always an underlying theme of resiliency. Arnold Gacita is the president and CEO of Petra Automotive Products. He joins the show to talk about Petra Cares, which is the charitable arm of Petra Automotive Products. Petra Car…
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Sponsored Podcast: Spring Marketing Tune-Up
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16:58
Troy Bullock with Matrix Imaging Solutions speaks with Matt Hudson, content director at NOLN, about how shop operators can examine and improve their marketing approaches for the spring and summer seasons.Von NOLN
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Supporting Your Employees with Deanna Baumgardner
17:20
17:20
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17:20
Creating a supportive work environment at your shop benefits everyone, and it provides an avenue for building connection with your employees. Putting in the effort to get to know your employees and how to best support them is well worth it for your shop's success story. Deanna Baumgardner of Employers Advantage LLC joins the show to offer guidance …
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Midas Celebrates 67 Years with Kindness
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18:03
April 2023 marks the 67th anniversary of Midas. To celebrate, Midas has been running a "67 Acts of Kindness" campaign with its franchisees all month long. Franchisees have been encouraged to give back to their communities and keep that momentum going well after the anniversary is over. Lenny Valentino Jr. is the president and COO of Midas Internati…
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(Sponsored) A Peek Behind the Curtains at Valvoline
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15:38
Are you curious about the perks and promotions included in a quick lube partnership with Valvoline? Join Kevin Gammill, field training specialist at Valvoline Global Operations, who spoke with NOLN Content Director Matt Hudson about Valvoline’s program offerings and corporate support. Gammill runs through some of the training, technical, and market…
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Ken Frenchak Shares Shop Perspective
26:25
26:25
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26:25
Quick lube shops have a lot in common, but they have a lot of differences too. At NOLN, we strive to share insightful stories from shops across the country. Listening to and learning from one another can prove valuable. The conversation in this podcast episode offers insight into how one shop approaches various aspects of this industry. Ken Frencha…
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The State of the Quick Lube Industry with Justin Cialella
27:57
27:57
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27:57
In order to be successful in any industry, it's important to keep tabs on what's going on inside of it. The quick lube industry is no different. As a shop owner, this involves paying attention to current events that impact the industry, implementing effective leadership strategies, and utilizing relevant resources. Justin Cialella is the president …
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Podcast: Best Workplaces 2023 Winner SpeeDee Oil Change and Auto Service of Charlotte/Charleston
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20:32
The March issue of NOLN features the 2023 Best Workplaces winners. This episode of the podcast includes a conversation with the franchise winner, SpeeDee Oil Change and Auto Service of Charlotte/Charleston. Co-owner Steve Sarrantonio joins the show to share what makes his workplace stand out. Read the full Best Workplaces profile of SpeeDee Oil Cha…
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Working Across Generations with Sara Fraser
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23:06
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23:06
As a shop owner, your services reach multiple generations. From industry veterans to millennials and Generation Z, there is an impact to be made. As more younger people enter the workforce and also start to bring their cars in for services, it is important to understand how to approach teamwork, marketing, and more. Sara Fraser is the vice presiden…
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Best Workplaces 2023 Winner Rancho Express Lube
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16:01
The March issue of NOLN features the 2023 Best Workplaces winners. This episode of the podcast includes a conversation with the independent category winner, Rancho Express Lube of Rancho Cucamonga, California. Nestor Gutierrez is the owner. He joins the show alongside Jorge Puerto, who serves as an assistant manager and service writer at the shop. …
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How to Recession-Proof Your Shop with Brad Fink
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22:31
The conversation surrounding a potential recession has been an ongoing one, and during times of uncertainty it can be a challenge to strategize. As is the case with many aspects of providing service in the automotive aftermarket, prepardness is key. This episode of the podcast comes from NOLN's sibling publication for repair shop owners, Ratchet+Wr…
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Discussing OSHA Compliance with Colette Bruce
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26:58
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26:58
OSHA compliance is a vast topic, but it's important to address in the automotive aftermarket. There is a lot of information out there, and understanding how it relates to your shop can sometimes be an overwhelming task. For this episode, Colette Bruce of Team Safety LLC joins the show to discuss OSHA compliance and safety in a quick lube setting. T…
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