Beste Gregor Anton Freelance Consultant With 100 Itsm Itam Crm Implementations Podcasts (2024)

1
10 Principles of Kaizen 13:34

7M ago13:34

13:34

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Cherwell, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. What is Kaizen, you may ask? Kaizen as you may suspect, is Japanese for "Improvement". It's a concept of …

1
Is iPaaS the future for Ivanti Integrations? 11:42

8M ago11:42

11:42

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, Workato, Zapier, BMC Remedy. Any use of the software product names is descriptive of the fact that we have experience with the mentioned ITSM and CRM products Although the term Integration Platform as a Service was invited in 2011, the first such services didn't surface in the Iv…

1
When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system 11:23

9M ago11:23

11:23

If you would have asked that question 28 years ago, the answer would likely have been quite different. You see ITSM has come a long way since the early Helpdesk days. Back then most helpdesk systems were very basic ticket systems that recorded employee information, symptoms, ticket categories, and allowed you to prioritize and assign tickets. Sure …

1
Ivanti ITSM Project FAQ by Service Desk Managers 19:32

10M ago19:32

19:32

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. FAQ Do you really need a dedicated Ivanti Consultant? How important is Ivanti Certification? What time zone are you…

1
Onsite vs Remote Ivanti Consultant/Developer? 4:45

12M ago4:45

4:45

Back in the day before Zoom, before Goto Meeting, before the Internet, onsite visits were the only approach. Nowadays you hardly find anyone requiring an onsite and if you do. You really need to ask yourself, why?

1
What is Ivanti Certification? And is it important? 5:09

12M ago5:09

5:09

Lately on various Social Media Sites there have been quite a few proud posts of Ivanti "Consultants" getting their Certification for Ivanti ITSM. What is Ivanti Certification? And is it important?

1
How many Ivanti Consultants and Developers do you need for your ITSM Project? 5:03

1y ago5:03

5:03

Ivanti ITSM has come a long way in the 27+ years I have implemented the various products from HEAT, HEAT ITSM, Ivanti Service Manager, Ivanti Asset Manager, and now Ivanti Neurons for ITSM/ITAM. Surprisingly the Ivanti Professional Services approach has also changed. From in-house consultants, now outsourced to Ivanti Business partners. Is that goo…

1
ChatGPT and ITSM 2:02

1+ y ago2:02

2:02

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.ChatGPT by definition is a large language model trained by OpenAI based on the GPT (Generative Pre-trained Transformer) architecture, designed to unders…

1
Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation? 8:50

2+ y ago8:50

8:50

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.Short Answer is NO, you don't need a project manager. In fact, one of the most common mistakes made by companies imp…

1
What makes a great Ivanti HEAT Neurons Administrator/Developer/Consultant? 11:03

2+ y ago11:03

11:03

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.One of the most common Ivanti HEAT Neurons Implementation challenges identified by clients is "Admin Training". What…

1
Developer or Consultant? 3:33

3y ago3:33

3:33

DISCLAIMER: "Ivanti Consultant", and "Ivanti Developer" refer to job description, experience, and skill set with Ivanti's products. There is a very important distinction between Ivanti HEAT ITSM Developers, Consultants, and Architects, and of course there are Ivanti Freelancers too. You also need to evaluate competency vs skill and number of years …

1
Is Ivanti a Professional Services Provider? 12:30

3y ago12:30

12:30

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. Ivanti is an IT powerhouse and supply software systems that require professional services. That is not the same as …

1
About your ITSM Podcaster 3:09

3y ago3:09

3:09

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.Meet your Podcaster CV: Gregor has been providing ITSM Best Practices, Latest Solutions, Development, Consulting, Ar…

1
Dashboard Reporting & Christmas Lights 3:17

3y ago3:17

3:17

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.Jingle bells, jingle bells.. WAIT, say what? Christmas Lights? What do Christmas Lights have to do with ITSM products such as Ivanti HEAT Neurons?? EVER…

1
Software Asset Management 101 8:10

3y ago8:10

8:10

Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. Sounds great, but where do you start? DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product nam…

1
What is IT Asset Management (ITAM)? 7:16

3y ago7:16

7:16

We will be covering the history of ITAM (IT Asset Management), how ITAM has evolved in the last couple of years, and what you need to know. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.…

1
Lessons learnt from Dragons' Den UK and Shark Tank Australia 5:55

3y ago5:55

5:55

I started watching Dragons' Den in Canada and then the US version of Shark Tank. When I ran out of episodes to watch I tuned in to Dragons' Den UK (The Original) as well as the Shark Tank Australia Spin Off. Another German Spin Off that I tend to watch is "Die Höhle der Löwen" (The Lions' Den) What does all this have to do with ITSM? More than you …

1
Password Resets – Incident or Service Request? 7:10

3y ago7:10

7:10

Incidents (Break/Fix) and Service Requests (New/Change to Service) are often long debated by companies new to ITSM (IT Service Management). Password Reset Requests do not make the differentiation any easier. Are they a break/fix or service request? Can Password Resets even be logged by a user? Of course! There are many passwords besides your Single…

1
Typical ITSM Implementation Timeframe 11:34

3y ago11:34

11:34

This question came in through my Podcast Question/Topic Form from Andre in Frankfurt, Germany. What is the typical Implementation Timeframe? DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. Ivanti Ser…

1
SLAs red headed step child 6:44

3y ago6:44

6:44

When it comes to Service Level Agreements (SLAs) there is one important configuration that's overlooked or forgotten. Holidays and Exceptions You've likely seen me post Holiday message on Instagram for the US, Canada, UK, Australia, Europe, Singapore, etc. Make no mistake about it, Holidays are important. Your SLA clock is likely ticking away when …

1
What is the difference between an Incident, Problem, Service Request, and Change Requests? 14:30

3+ y ago14:30

14:30

In this podcast Gregor covers the differences between Incident, Problem, Service Request, and Change Requests from a perspective of ITIL definition, helpdesk implementation, Ivanti Service Manager architecture, perception, and reporting. DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is d…

1
UAT Test Script Case Examples 10:58

3+ y ago10:58

10:58

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. One of the biggest issues with writing UAT (User Acceptance Testing) test cases, is knowing where to start and insisting on building your test script a…

1
Who owns UAT Test Scripts 3:49

3+ y ago3:49

3:49

This ITSM Podcast Episode clears up some misconceptions about UAT Test Scripts DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.…

1
Email Summaries 7:01

3+ y ago7:01

7:01

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. It is no secret that I strongly believe Email is a productivity tool from the last century and recommend against en…

1
Email: Productivity Tool or Time-Waster? 5:39

3+ y ago5:39

5:39

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. Do you have a Podcast Topic or Question? Submit it at podcast.a19consulting.com…

1
Common UAT Pitfalls 27:43

3+ y ago27:43

27:43

Gregor share his experience with ITSM Implementations, more specifically Common User Acceptance Testing pitfalls. CV: Gregor has been providing ITSM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ ITSM implementations, worldwide, in the UK, Europe, Australia, South Korea, Singap…

1
What is Regression Testing? 3:32

3+ y ago3:32

3:32

CV: Gregor has been providing ITSM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ ITSM implementations, worldwide, in the UK, Europe, Australia, South Korea, Singapore, Canada, USA with products such as but not limited to Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, …

1
What is the difference between UAT Testing and System Testing? 3:13

3+ y ago3:13

3:13

It never ceases to amaze me how many people mistake UAT Testing and System Testing. CV: Gregor has been providing ITSM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ ITSM implementations, worldwide, in the UK, Europe, Australia, South Korea, Singapore, Canada, USA with products…

1
What is Edge Computing? Shift Left Paradigm? 8:20

3+ y ago8:20

8:20

What is Edge Computing? Shift Left Paradigm? Nirvana vs Realistic Expectation DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review ITSM/ITAM/ESM/Discovery products.

1
ITSM News: Ivanti to Acquire Cherwell to Enable End‑to‑End Service and Asset Management 3:26

3+ y ago3:26

3:26

DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. This is exciting news! Looking forward to reconnect with former Bendata/Frontrage HEAT Employees that went to the dark side and joined Cherwell! As wel…

1
What is User Acceptance Testing (UAT)? 8:21

3+ y ago8:21

8:21

This ITSM podcast episode focuses on UAT, Test Cases, Scripts, common UAT mistakes and problems, and how to overcome them. CV: Gregor has been providing ITSM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ ITSM implementations, worldwide, in the UK, Europe, Australia, South Kore…

1
ITSM Implementation Milestones 11:10

3+ y ago11:10

11:10

Today'spodcast is on the topic of Implementation Milestones.CV: Gregor has been providing ITSM Best Practices, Latest Solutions, Development, Consulting, Architecture, and Design since 1996, that's 27+ years, 100+ ITSM implementations, worldwide, in the UK, Europe, Australia, South Korea, Singapore, Canada, USA with products such as but not limited…

Podcasts, die es wert sind, gehört zu werden

Gregor Anton Freelance Consultant With 100 Itsm Itam Crm Implementations Podcasts

Podcasts, die es wert sind, gehört zu werden

1
ITSM Podcast covering Latest Solutions & Best Practices

Gregor Anton, Freelance Consultant with 100+ ITSM/ITAM/CRM Implementations

1
10 Principles of Kaizen 13:34

1
Is iPaaS the future for Ivanti Integrations? 11:42

1
When to consider a freelance contractor for your Ivanti Neurons ITSM/ITAM system 11:23

1
Ivanti ITSM Project FAQ by Service Desk Managers 19:32

1
Onsite vs Remote Ivanti Consultant/Developer? 4:45

1
What is Ivanti Certification? And is it important? 5:09

1
How many Ivanti Consultants and Developers do you need for your ITSM Project? 5:03

1
ChatGPT and ITSM 2:02

1
Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation? 8:50

1
What makes a great Ivanti HEAT Neurons Administrator/Developer/Consultant? 11:03

1
Developer or Consultant? 3:33

1
Is Ivanti a Professional Services Provider? 12:30

1
About your ITSM Podcaster 3:09

1
Dashboard Reporting & Christmas Lights 3:17

1
Software Asset Management 101 8:10

1
What is IT Asset Management (ITAM)? 7:16

1
Lessons learnt from Dragons' Den UK and Shark Tank Australia 5:55

1
Password Resets – Incident or Service Request? 7:10

1
Typical ITSM Implementation Timeframe 11:34

1
SLAs red headed step child 6:44

1
What is the difference between an Incident, Problem, Service Request, and Change Requests? 14:30

1
UAT Test Script Case Examples 10:58

1
Who owns UAT Test Scripts 3:49

1
Email Summaries 7:01

1
Email: Productivity Tool or Time-Waster? 5:39

1
Common UAT Pitfalls 27:43

1
What is Regression Testing? 3:32

1
What is the difference between UAT Testing and System Testing? 3:13

1
What is Edge Computing? Shift Left Paradigm? 8:20

1
ITSM News: Ivanti to Acquire Cherwell to Enable End‑to‑End Service and Asset Management 3:26

1
What is User Acceptance Testing (UAT)? 8:21

1
ITSM Implementation Milestones 11:10

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