Thanks for catching Potty Talk, THE podcast for home service business owners. I'm Richard Behney, The Million Dollar Pro and I teach the "business" of the trades -- everything from how to start a home service business and grow a home service business. To showing you how to figure your pricing correctly, find new customers, hire the best tradesmen, brand your company to stand out in your market, increase your online presence and everything in between.
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He Tripled His Rates & Thrives!
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23:05
In this episode of Potty Talk, host Richard Behney welcomes Matthew Werner, owner of Pine Grove Plumbing in Penticton, British Columbia. Matthew shares his inspiring journey of how he transformed his business by implementing the principles learned from the Success Academy. Discover how he went from charging $125 to $350 per hour, and how this signi…
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How To Close 97.8% of Service Calls #435
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35:13
In this insightful Potty Talk episode, Coach Richard explores the proven mechanics behind the MDP Service-Sales System’s remarkable success rate. Learn about the unique blend of customer psychology and sales tactics that helps close nearly every call, and get tips on integrating these techniques into your day-to-day operations. 📞 Book a Free Coachi…
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The Biggest Challenges I Faced in My First Year and How I Overcame Them
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17:57
In this episode of Potty Talk, host Richard Behney delves into the toughest challenges he faced during the first year of starting his home service business. From balancing family responsibilities and financial pressures to navigating the pitfalls of relying on general contractor accounts, Richard shares candid insights and lessons learned. Don't mi…
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Pricing for Profit: Your Guide to an Honest Hourly Rate #434
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22:23
Pricing isn’t just about covering costs-it’s about building a profitable business. Tune in as Coach Richard discusses how to integrate all your expenses, including the often-overlooked indirect costs, into your pricing model. Get practical tips on ensuring your hourly rate reflects the true value of your servicesLEARN MORE and CONNECT with us: ◆ We…
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Success Story: They Turned Chaos to Freedom in just 12 Months! #433
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29:13
On this special episode of Potty Talk, we’ve got Tony and Allison Walley from Walley Plumbing sharing their incredible journey. They went from a chaotic, roller-coaster life, barely staying afloat, to running a booming, multi-truck, multi-million dollar business. Tony was in the game for years, always feeling like he was just surviving. But after d…
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Brand Like a Boss: Transform Your Service Business #432
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24:19
Welcome to a game-changing episode of Potty Talk! Join Coach Richard as he reveals how to brand your Plumbing, HVAC, and Electrical Home Service Business. Discover how intuitive design, emotional engagement, and trust-building can revolutionize your brand and attract more customers.🔧 What You'll Learn:Intuitive Design: How to create a Plumbing, HVA…
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Cash Flow Magic: Why Collecting Today Will Help You Build Your Business #431
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17:19
Are you invoicing customers? Join Expert Richard Behney, the Million Dollar Pro, in this Potty Talk episode as he breaks down how to collect payment the same day as service delivery and lead to happier customers, fewer disputes, and an increase in 5-Star reviews. If you want to discover how others have become the leading plumbing, electric, and HVA…
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Increase Customer Satisfaction and Profits by Ditching Free Estimates #430
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23:15
Say goodbye to free estimates and hello to something better! Tune in to this powerful episode of Potty Talk as Coach Richard shares why making this switch will make your business boom and customers cheer. Potty Talk #430 Thanks for catching Potty Talk, THE show for plumbing business owners. Richard started his plumbing business from his kitchen tab…
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Piece By Piece: Unpacking Plumber Piece-Rate Pay #429
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What is piece-rate pay and how does it benefit both techs and business owners? Join Coach Richard in this Potty Talk episode deep dive into the mechanics of piece-rate pay, exploring how it motivates and aligns tech performance with the financial health of the business. -------------------------------------------------------------------------------…
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Why Plumbing Customers Love Flat-Rate Pricing #428
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Ever wonder why flat-rate pricing is preferred by so many plumbing customers? Join Coach Richard and The Lovely Laura in this informative episode of Potty Talk as they break down the psychological and financial reasons behind this preference. Potty Talk #428 ------------------------------------------------------------------------------------ Thanks…
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How To Build A Strong Culture In Your Plumbing Business #427
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31:06
Is the culture in your plumbing business holding you back or propelling you forward? In this Potty Talk episode, Richard and The Lovely Laura share how to ensure your desired culture becomes second nature with your staff. Potty Talk #427 ------------------------------------------------------------------------------------ Thanks for catching Potty T…
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Powerful 3 Step Sales Script To Overcome Most Plumbing Customer Objections #426
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36:39
Ever get flustered by customer objections? Join Richard in this informative Potty Talk episode as he shares an easy process that will turn most customer objections into approval. Potty Talk #426 ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owners.…
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Why Customer Service is Key for Growing Your Plumbing Business: Top Tips for Satisfying Customers #425
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22:28
Customer service is key for growing your plumbing business. In this episode of Potty Talk Richard explains just what service will have your customers leaving raving 5-Star reviews. Potty Talk #425 ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owner…
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5 Tried and Tested “Side-Hustles” for Your Plumbing Business #424
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Join Richard in this powerful episode of Potty Talk as he shares 5 tried and tested nuggets of gold to make more money with your plumbing business. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owners. Richard started his plumbing business from his…
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3 Things You Must Do When Building A Plumbing Business with Your Spouse! #423
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52:18
Join Richard, The Million Dollar Plumber and The Lovely Laura for another insightful episode of "Potty Talk" where they share their expertise on building a plumbing business with your spouse. As seasoned entrepreneurs and industry experts, Richard and Laura understand and unveil three essential things you need to prioritize to ensure harmony and su…
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Struggling with Your Plumbing Business Brand on Social Media? #422
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Are you finding it challenging to establish your brand's presence on social media platforms? You're not alone. Join Richard and The Lovely Laura as they dive into the common struggles faced by plumbing businesses trying to build their brand identity online. Whether you're just starting out or a veteran, this Potty Talk episode is power-packed with …
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The Surprising Reasons That Make Plumbing Businesses Fail #421
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In this eye-opening Potty Talk episode, discover the surprising reasons behind the failure of plumbing businesses that you simply can't afford to overlook. Join Richard as he delves into the crucial insights and strategies to avoid common pitfalls and ensure your plumbing business thrives. Don't miss out on this essential knowledge that could make …
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Introducing A New Podcast to Help You Master the Plumbing Business Landscape #420
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27:59
In this special edition of Potty Talk, Richard welcomes a fun new and informative podcast to the MDP family, hosted by plumbing business owners; for plumbing business owners looking to take their business to the next level. Potty Talk #420 Craving a break from the daily grind? We hear you! 🌴Escape the hustle and join us for the ultimate getaway des…
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Unlock the Key to a Thriving Plumbing Business #419
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24:14
Join Richard and The Lovely Laura in this episode of Potty Talk as they unlock the key to a thriving plumbing business. Craving a break from the daily grind? We hear you! 🌴 Escape the hustle and join us for the ultimate getaway designed to refresh your mind and ignite your learning. Don't miss the exclusive MDP Freedom Lifestyle Retreat, happening …
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How to Start and Grow a Successful Plumbing Business: 7 Steps for Beginners #418
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Are you starting or struggling with your plumbing business? Join Richard in this powerful Potty Talk episode as he and the Lovely Laura share 7 things you can do today that ensure plumbing business success. Potty Talk #418 Craving a break from the daily grind? We hear you! 🌴 Escape the hustle and join us for the ultimate getaway designed to refresh…
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5 Ways to Market Your Plumbing Business
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29:56
In this insightful Potty Talk episode Richard and Laura discuss and share the truth, tech, and tips to market your plumbing business. #417 ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owners. Richard started his plumbing business from his kitchen …
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The Plumbing Business: What They Don't Tell You #416
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Join Richard in this powerful Potty Talk episode as he and the Lovely Laura share with you some inside secrets about the plumbing business that can be the difference between your plumbing business thriving or dying. #416 ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for…
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Turning Pipe Dreams Into Reality - Episode 4 #415
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28:09
Adaptability and Innovation are of the utmost importance to your plumbing business. Join Richard in this final episode of a 4-part special Potty Talk series entitled “Turning Pipe Dreams Into Reality” to learn how to position your plumbing business for long-term success. Potty Talk #415 --------------------------------------------------------------…
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Turning Pipe Dreams Into Reality - Episode 3 #414
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In today’s digital age, a strong online presence is vital for your plumbing business. In this third part of our Potty Talk 4-part series “Turning Pipe Dreams Into Reality” Richard will guide you through strategies to unclog the online space, connect with customers, and leverage digital platforms for your plumbing business. Potty Talk #414 ---------…
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Turning Pipe Dreams Into Reality - Episode 2 #413
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34:45
A plumbing business is only as good as its team of plumbers. In this second part of our 4-part Potty Talk series “Turning Pipe Dreams Into Reality” we dive into strategies to tighten the bolts of your plumbing team, boost morale, and ensure your plumbing business runs smoothly. Potty Talk #413 -------------------------------------------------------…
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Turning Pipe Dreams Into Reality #412
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24:19
Join Richard in this first of a 4-part special Potty Talk series entitled “Turning Pipe Dreams Into Reality” where he shares how to best reflect on your business, strategize for the future, and ensure your pipes are aligned for success in the new year. --------------------------------------------------------------------------- Thanks for catching P…
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How I Grew My Plumbing Business #411
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In this Rags To Riches episode of Potty Talk, Richard talks to Tony & Allison Walley, who share their story of how they turned their plumbing business around from barely making it to making it big. They also reveal their secrets and advice for other plumbing business owners who want to grow and thrive. ----------------------------------------------…
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How I Grew My Plumbing Business #410
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31:58
Catch the inspiring ‘Rags To Riches’ story on Potty Talk, as plumbing business power couple Matt & Ashley Baldwin join host Richard to reveal the secrets behind their transition from struggling to prospering in their plumbing venture. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk…
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How I Grew My Plumbing Business #409
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34:07
Don’t miss this Rags To Riches episode of Potty Talk where plumbing entrepreneurs Bo & Kimberly McKenzie join Richard to share how they went from just surviving to thriving with their plumbing business. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business…
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How I Grew My Plumbing Business #408
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Don’t miss this Rags To Riches episode of Potty Talk where plumbing entrepreneurs Matt & Sarah Delnay join Richard to share how they went from just surviving to thriving with their plumbing business. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business ow…
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Business Operations Made Easy #407
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43:44
Join Richard and Laura in this all-new Potty Talk episode as they uncover the ultimate field management power tool with FieldPulse's in-house industry advisor Daniel Myers. Click here to book a free live demo with FieldPulse!----------------------------------------------------------------------- Thanks for catching Potty Talk, THE show for plumbing…
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You’re A Plumbing Business CEO #406
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27:08
Join Richard in this powerful Potty Talk episode as he and The Lovely Laura share what you can do to feel more like a plumbing business owner. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owners. Richard started his plumbing business from his kitc…
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Myth Busting - Customers Won’t Pay That… #405
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36:29
Join Richard in this candid episode of Potty Talk, where he dismantles myth #4 in the plumbing industry – the belief that customers are unwilling to pay a higher price for your services. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owners. Richard…
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Myth Busting - Can’t Make Enough Money #404
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26:28
Join Richard in this straight-talkin Potty Talk episode where he debunks plumbing myth #3 that you can’t make money with your plumbing business. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owners. Richard started his plumbing business from his ki…
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Myth Busting - Can’t Find Plumbers #403
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32:31
Join Richard in this no BS Potty Talk episode where he debunks plumbing myth #2 that there aren’t enough plumbers to hire. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owners. Richard started his plumbing business from his kitchen table with no mo…
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Myth Busting: Not Enough Plumbing Customers #402
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28:28
Join Richard for this powerful Potty Talk episode where he debunks the myth that there’s not enough plumbing customers for you. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owners. Richard started his plumbing business from his kitchen table with …
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Silent Plumbing Business Killers #401
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23:26
We don’t always realize the harm we are doing to ourselves until it’s too late. In this Potty Talk episode Richard sheds light on three common silent but deadly plumbing business killers. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owners. Richar…
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Terrifying Tales of My Worse Plumbing Business Ordeals! #400
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Join Richard, The Million Dollar Plumber and The Lovely Laura for this special 400th episode of Potty Talk as they share some of the worst days of their plumbing business. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owners. Richard started his pl…
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How To Succeed As a Plumbing Business Owner #399
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34:17
Join Richard in this straight-shooting episode of Potty Talk as shares what you must do to be a successful plumbing business owner. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owners. Richard started his plumbing business from his kitchen table w…
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The Best Process Documentation for Plumbing Business Owners #398
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38:42
Chris Ronzio, Founder & CEO of Trainual, the world’s #1 business playbook software joins Richard in this Power-Tools edition of Potty Talk to share how Trainual can help you onboard, train, and grow your plumbers and plumbing business.
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How To Achieve The Freedom Lifestyle With Your Plumbing Business #397
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22:38
You’ve heard The Million Dollar Plumber talk about it. Now, join Richard in this Potty Talk episode as he shares just how your plumbing business can provide you The Freedom Lifestyle ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owners. Richard sta…
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What?! My Plumbing Business Is Being Sued! #396
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23:43
Richard is not a lawyer but he plays one on this empowering Potty Talk episode and shares what to do and what not to do when your plumbing business gets sued. ---------------------------------------------------------------------------------- Thanks for catching Potty Talk, THE show for plumbing business owners. Richard started his plumbing business…
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How To Make Decisions That Grow Your Plumbing Business #395
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14:53
Not sure if you’re making the right decisions in your plumbing business? In this informative episode of Potty Talk Richard shares his strategy on how to make decisions that will grow your plumbing business. ---------------------------------------------------------------------------------- Thanks for catching Potty Talk, THE show for plumbing busine…
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Avoid These 3 Mistakes To Propel Your Plumbing Business Forward #394
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25:43
Does it feel like your plumbing business is stuck in quicksand? In this insightful episode of Potty Talk Richard reveals three things you may be doing that are keeping your plumbing business from thriving. ---------------------------------------------------------------------------------- Thanks for catching Potty Talk, THE show for plumbing busines…
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How Do I Have More Freedom? #393
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36:48
FREEDOM! In this powerful Potty Talk episode Richard shares how to achieve The Freedom Lifestyle with your plumbing business. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owners. Richard started his plumbing business from his kitchen table with no…
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It’s Your Moral Duty To Be Rich #392
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43:45
Join Richard and Laura in this powerful edition of Potty Talk as they discuss why it’s your moral duty to be rich, what’s keeping you from riches, and where you can learn how to create wealth. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owners. R…
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How To Dress For Plumbing Business Success #391
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25:52
In this Potty Talk episode Richard shares how what you wear can determine what you’re worth in the eyes of your customers and employees. ---------------------------------------------------------------------------------- Thanks for catching Potty Talk, THE show for plumbing business owners. Richard started his plumbing business from his kitchen tabl…
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The Firm Foundation for Plumbing Business Success #390
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1:12:57
In this episode of Potty Talk, The Million Dollar Plumber and The Lovely Laura are joined by Tony and Alisa DiLorenzo, co-hosts of the One Extraordinary Marriage podcast, as they share their tips and insights on marriage, intimacy, couplepreneurship and everything in between! -------------------------------------------------------------------------…
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Books, podcasts, and resources plumbing business owners need #389
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34:59
In this fun edition of Potty Talk Richard and Laura share and discuss the books, podcasts, and resources that helped them build their plumbing business. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plumbing business owners. Richard started his plumbing business fro…
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Should I Have Company Meetings? #388
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28:08
In this enlightening episode of Potty Talk, The Million Dollar Plumber and The Lovely Laura divulge the secrets to conducting fruitful company meetings. Don't miss out on joining Richard for this valuable discussion. ------------------------------------------------------------------------------------ Thanks for catching Potty Talk, THE show for plu…
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