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Finding Our Way

Jesse James Garrett and Peter Merholz

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UX design pioneers and Adaptive Path co-founders Peter Merholz and Jesse James Garrett discuss the evolving challenges and opportunities for design leaders.
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Joining us to talk about what's next for digital product design is Leslie Witt, chief product and design officer for mental health care platform Headspace. Along the way, she'll share with us her journey from designer to design leader to P&L business leader, she'll also talk about building the credibility for a broader mandate for design as well as…
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Joining Peter and Jesse to talk about what's next for digital product design is John Cutler, veteran product manager and product management consultant. Along the way, we'll discuss what product leaders know that design leaders don't, facing ambiguity and uncertainty from executives, and how design leaders can more effectively advocate for the true …
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• Renungan Firman Allah hari ini, dari MAZMUR 95:6-11Masuklah, marilah kita sujud menyembah, berlutut di hadapan TUHAN yang menjadikan kita. Sebab Dialah Allah kita, dan kitalah umat gembalaan-Nya dan kawanan domba tuntunan tangan-Nya. Pada hari ini, sekiranya kamu mendengar suara-Nya! Janganlah keraskan hatimu seperti di Meriba, seperti pada hari …
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Hello Guys, hari ini saya tergerak untuk bersaksi tentang apa yang terjadi kepada keluarga saya akhir-akhir ini. Pada akhir February yang lalu, saya pulang ke Jakarta untuk menghadiri perayaan ulang tahun Ibu saya yang ke 100 tahun. Namun baru satu hari saya tiba di Jakarta, saya mendapatkan kabar bahwa abang saya yang nomor 2 masuk ICU di Rumah Sa…
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Hello Guys, hari ini saya tergerak untuk bersaksi tentang apa yang terjadi kepada keluarga saya akhir-akhir ini. Pada akhir February yang lalu, saya pulang ke Jakarta untuk menghadiri perayaan ulang tahun Ibu saya yang ke 100 tahun. Namun baru satu hari saya tiba di Jakarta, saya mendapatkan kabar bahwa abang saya yang nomor 2 masuk ICU di Rumah Sa…
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Anne Pascual, VP and Head of Design for European fashion e-commerce giant Zalando, joins Peter and Jesse to talk about driving innovation in a mature product category, the differences between leading design for an agency and leading design in-house, and creating a culture of trust at scale.Von peterme
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Saksikan Selengkapnya episode Renungan Inspiratif "Ketika Orang-orang Yang Kita Kasihi Tidak Lagi Mempercayai Kita". Thank You & God bless! :)#renunganfirmantuhan #renunganfirman #renungan #renungankristen #renunganhariankristen #renunganharian #renunganinspiratif #renunganpagi #renunganmalam #edukasi #renungankatolik #renunganhariankatolik #mystor…
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Hello, Guys, My Story episode ini adalah kisah nyata yang benar-benar ajaib, suatu keajaiban dari Tuhan yang saya alami saat saya berkunjung ke kota Munich untuk bertemu dengan seorang Teman lama dari Amerika. Saat saya mencari hotel tempat saya menginap di sana, tiba-tiba seorang Pria Jerman berusia sekitar 65 - 70 tahun, yang entah dari mana data…
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Hello, Guys, pernahkah kita tidak dipercayai lagi oleh Orang-orang yang kita kasihi akibat perbuatan kita yang menyakiti mereka? Hal ini pasti kerap jadi pergumulan sekaligus tantangan yang kita hadapi dan berdampak terhadap kehidupan kita, tanpa terkecuali. Dan tentunya, hal ini sangat memengaruhi kualitas hubungan kita dengan siapapun yang menjad…
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Hello, Guys, My Story episode kali ini berdasarkan pengalaman nyata pribadi saya saat mengalami kebaikan dan kemurahan Tuhan dalam proses penciptaan lagu "Keluarga Allah" yang merupakan lagu yang diberikan langsung oleh Tuhan sendiri. Semoga menjadi berkat bagi kita sekalian. Selamat menikmati. Thank You, Guys! :)…
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Christina Goldschmidt joins Peter and Jesse to reflect on her first 60 days on the job as the newly appointed VP of product design for the music industry giant Warner Music Group. She offers thoughts on getting up to speed and finding early success as an incoming leader, profiling your stakeholders as if they were users, the leadership power of per…
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LEGO's Rebecca Nordstrom leads the team designing the software they use to produce those billions of little bricks. She joins us today to talk about bringing UX to the factory floor, measuring success when user adoption is mandatory, and the differences between leading design in North America and in Europe.…
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Peter and Jesse are joined by Cynthia Savard Saucier, co-author of the book Tragic Design and VP of UX for the Canadian e-commerce giant Shopify. We talk about what's worth fighting for and what's not, sharpening the business acumen of her teams, and the strategic value of kindness.Von peterme
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In this episode, "mission critical" takes on a whole new meaning when you're the Chief Experience Officer for the United States Air Force. The first person to take on that role, Colt Whittall, joins us to talk about getting things done when you have more influence than authority, finding meaning and purpose in government service, and taking risks i…
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Hardware design, software design, package design, experience design. Rajat Shail oversees all of it for home automation company Vivint. Rajat joins us to share what he's learned about managing design as a holistic function, the benefits and pitfalls of using design thinking training to engage executives, and what to do when your mandate is broader …
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n this episode, Peter and Jesse speak with Tim Allen, Global Head of Design and Research for Instacart, about his craft-forward approach to design leadership, how psychological safety enables innovation, partnering with strong operations leaders, and how growing up Black in Japan proved formative in his lifelong advocacy for inclusion in design.…
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In this episode, Peter and Jesse speak with Che Douglas, who has shifted from VP of Design to VP of Product for Booking.com, the world's leading travel website. Che talks about the cultural and functional relationship between product and design, what it's like to lead both as an integrated team, and the necessity of driving alignment in order to dr…
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In this episode, Peter and Jesse speak with Jehad Affoneh, Chief Design Officer of Toast, on topics ranging from the what it means to be an executive, how accountability is shared across functions, the importance of aiming metrics at organizational maturity, developing an experience strategy, working with Founder-CEOs, and the differences in workin…
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In this episode, Peter and Jesse speak with Daniela Jorge, Chief Design Officer at PayPal, about vision, delivering on an end-to-end customer experience, growing and developing the next generation of leaders, taking advantage of design skills such as facilitation, and what she's learned from working in more traditional companies.…
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In this episode, Jesse and Peter speak with Rachel Kobetz, Global Head of Design for Expedia Group, about how at the core of her role is organizational transformation, how intentionality is at the core of every action, and the importance of relationship and communications in all directions.Von peterme
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In this episode, Jesse and Peter are joined by Greg Petroff, Chief Design Officer at Cisco Secure, and former design executive at GE, ServiceNow, and Compass, who shares with us his experiences in elevating Design's voice in the product development process, the importance of partnership, relationship, and communication, and why he's hopeful for Des…
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Kaaren Hanson, Chief Design Officer at Chase Bank, joins Peter and Jesse to discuss her approach to being a design executive, including what components need to be in place for success, how she coaches her teams, what she's learned to do (and not do), and how she navigates idealism and pragmatism.Von peterme
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In this episode, Katrina Alcorn, General Manager for IBM Design, joins Peter and Jesse to uncover various aspects of being a design executive, including where to spend your time and energy, how to maintain culture and cohesion at scale, and the importance of showing compassion for yourself.Von peterme
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(This is our last episode for a couple months. Talk to you in August!) In this episode, Jesse and Peter field questions from listeners, which lead to a range of discussions, including leading in immature organizations, the power of playing politics, overcoming imposter syndrome, and developing a self-reflective leadership practice.…
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In this episode, Jesse and Peter speak with their friend and former colleague Indi Young on the eve of the release of her forthcoming book, Time to Listen. The conversation ranges from our time together, to how she approaches her work, her focus on listening deeply to each other, and her passion for matters of equity and inclusion.…
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In this episode, Jesse and Peter talk to Tim Kieschnick, who established the UX practice at healthcare giant Kaiser Permanente, and then went on to spearhead human-centered design in the organization, about his illuminating framework he calls The Leadership Ceiling, the importance of playing politics, how to start a movement, and what it was like t…
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In which Peter and Jesse are joined by information architect and author Abby Covert, who shares her story of moving from independent consultant, to Etsy's staff information architect, to product manager, and then independent writer and teacher. She shares what she learned along the way about burnout and work-life balance, and gives us a peek at her…
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In which Peter and Jesse chat with Jorge Arango about the state of digital design, his background in architecture, teaching the next generation of designers, the seduction of prototyping, the potential advantages and drawbacks of certification, and more.Von peterme
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In which Peter and Jesse speak with UX researcher, educator, and humanity advocate Vivianne Castillo about what it takes to be truly human-centered, the necessity of addressing trauma, what UX can learn from human services professionals, and practices and rituals you and your teams can adopt.Von peterme
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In which Peter and Jesse talk to Jen Cardello, head of UX Research at Fidelity Investments, about her team's uncommon organization structure (within an independent insights team, peered with Market Research, Analytics, and Behavioral Economics), and the tools they use to make sure they're focused on the right problem, with the right solution, done …
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In which Peter and Jesse talk to creativity consultant and author (and former front-end developer!) Denise Jacobs about just what is creativity, how to maintain being creative as a leader, banishing your inner critic, taking charge in how you get feedback, and how impostor syndrome is probably a means of keeping historically disadvantaged groups do…
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In which Peter and Jesse speak with Billie Mandel, design leader, team coach, and UX educator, and we somehow get from team dynamics to leadership qualities of vulnerability to sociopathy to totalitarianism in surprisingly short order.Von peterme
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Product management consultant and educator Melissa Perri joins Peter and Jesse to talk about the view of design from the product management side of the table, the true value that product managers bring to the process, and how designers can collaborate more effectively with their peers in product management.(Apologies for the suboptimal audio, we fo…
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In which Peter and Jesse talk to Sally Carson, Head of Product Design at Duo Security (now part of Cisco), about her journey, from bike messenger to multimedia designer to design lead. Along the way, we discuss executive relationships, handling burnout and managing your energy, and how her experience cycling prepared her for the ups and downs of le…
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Jesse and Peter return from their hiatus and dig into a few emerging trends we've seen in product design teams, including (00:25) the rise of the senior individual contributor, (13:44) the increasingly tangled relationship between design, engineering, and product management, and (35:37) what it takes to lay the foundation for lasting change.…
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In which Jesse and Peter answer questions on funding models, shifting from output to impact, demonstrating value, and the challenges of being a design leader right now. Questions addressed: (01:00) "How does a good business fund design activity?" (09:28) "How can one handle being a good lead designer, when in the company where you work, the majorit…
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In which Peter shares some of his Design Leadership Truisms (inspired by the work of Jenny Holzer), and Jesse reacts.Truisms discussed:(03:29) “People are not their job titles.”(04:50) "If your team's work isn't good, you didn't set clear expectations."(08:32) “Bad design is a result of context, not individual aptitude.”(09:14) “If you focus on the…
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In which we are joined by Maria Giudice, founder of Hot Studio, former design executive at Facebook and Autodesk, for a whirlwind discussion of her career, design leadership, and coaching. Topics: Frank Frazetta; Working Girl; art school; white designer dudes; New York in the mid-80s; Richard Saul Wurman telling us we're all full of shit; designing…
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In which we address the how to grow as a design leader when the opportunities thin out, and then take a hard turn and address the culture of marketing and the problems it poses for designers. Topics: Imbalance of leaders at different levels; don't determine what's interesting for someone else; the pace of career growth; designers who have found the…
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In which we grapple with the multifarious concept of trust, in light of how important it is for leaders to establish, build, and maintain it in their relationships. Topics: Leadership coaching, psychological safety, resilience, conditions leading to trust, Michael Jordan's uncompassionate leadership tactics, critique, bestowed authority, Brené Brow…
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In which we continue to grapple with in-house vs design consultancy distinctions, and see promise in the creation of senior strategic design roles within some companies. Topics: working in teams; working like a consultancy; Metropolis; the lie of design schools; the reality of in-house design practice; cycles of abuse; working in truly high-perform…
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In which an email from a design leader self-labelled "Consultancy Rat" spurs a wide-ranging discussion on strategic design leadership, product management, and the differences between in-house and consultancy design.Topics: consulting vs in-house design; FAANG+; the bifurcation of UX design; product design; design as a handmaiden to engineering; why…
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