EP250: The Importance of Direct Mail In Ecommerce - Insights, Impact & Good Practice, with Fractional CMO Anna Wilson

Inside Commerce: Ecommerce Strategy, CX and Technology Podcast

In this episode, James Gurd interviews experienced digital marketing strategist Anna Wilson about the role of offline media in ecommerce.

Anna explains the rise of the fractional CMO role, the changing role of offline media in the digital age, and the appeal of direct mail in a crowded digital space.

The podcast will help you understand the relevance of print formats for different audiences, the importance of personalisation in retention strategies, and the measurement of offline marketing success.

We also touch on the role of programmatic direct mail and the challenges and considerations of sustainability in print campaigns.

Key takeaways:

• The fractional CMO role has become increasingly popular, especially in the ecommerce space.
• Offline media, such as direct mail, is gaining attention and becoming more relevant in the crowded digital marketing landscape.
• Direct mail offers a unique opportunity to stand out and engage with customers in a tangible way.
• Personalisation is key in both acquisition and retention strategies, and direct mail can be tailored to specific audiences and demographics.
• Measuring the success of offline marketing campaigns is relatively straightforward, as it involves tracking responses and analysing the impact on sales and profitability.
• Programmatic direct mail is an emerging trend that combines the benefits of automation and personalisation in offline marketing.
• Sustainability is an important consideration in print campaigns, and there are options for offsetting the environmental impact of direct mail.