Loan Officer Team Training With Irene Duford podcast

Loan Officer Team Training with Irene Duford

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Turning Passion into Presence with Neel Dhingra 59:31

vor 5 Tagen59:31

59:31

Join me as I have a great conversation with Neel Dhingra, a prominent digital creator, entrepreneur, and mortgage industry leader, the founder and CEO of Forward Academy. He has significantly impacted the real estate and mortgage industries by leveraging content marketing and personal branding to grow his business exponentially. He lives what he teaches. We talk about the power of personal branding and content marketing, how passion can drive your business forward, and what it really takes to create content that connects. Neel shares his journey of working in the mortgage business to becoming a leader in personal branding and marketing through content creation, and he really emphasizes the importance of helping others and building a strong, supportive community along the way. We also get into some of the real challenges that come with shifting market conditions, the mindset needed to push through, and why staying focused on growth is so important. Plus, Neel gives us a preview of the upcoming Forward Event- a high-energy, in-person conference designed for mortgage and real estate professionals aiming to elevate their personal brands. The upcoming event is scheduled for July 11–12, 2025, in Las Vegas, featuring marketing experts from outside the industry who inject fresh perspectives that work. Neel brings world-class speakers like Chris Do, Dan Martell, Shade Zahrai, Johnny Cupcakes and so many more. This is an inspiring conversation with so many gold nuggets from Neel you won’t want to miss! Connect with Neel: Neel Instagram The Neel Home Podcast https://neelhome.com https://www.youtube.com/c/NeelDhingra https://www.linkedin.com/in/neelhome https://www.forwardacademy.com Get Loan Team Training for YOUR Team: loanteamtraining.com Watch my podcast on YouTube: https://youtu.be/3DGxFZRqXFA Follow me on Instagram https://www.instagram.com/itsireneduford/ Follow me on LinkedIn https://www.linkedin.com/in/ireneduford/ Follow us on Facebook: https://www.facebook.com/LoanTeamTraining Email: ireneandkevin@loanteamtraining.com Episode Highlights: 00:00 Introduction to Neil Dhingra and Forward Academy 04:38 The Journey of Building a Personal Brand 10:59 Refocusing on Passion and Enthusiasm 14:45 Creative Marketing Strategies in Direct Mail and Social Media 16:37 The Importance of Packaging Your Message 17:43 Implementing Strategies for Success 19:32 Identifying Your Target Audience 22:55 Narrowing Your Focus for Greater Impact 25:08 Engaging with Your Audience on Social Media 30:37 The Fulfillment of Helping Others 33:24 The Impact of Business Success on Personal Lives 34:36 Gaining Freedom Through Teamwork 37:36 Understanding Customer Pain Points 40:36 Flipping Adversity into Advantage 41:43 The Power of Daily Creation 45:00 Building a Strong Team 47:21 Going the Extra Mile for Success 49:34 The Importance of Personal Branding 52:30 Creating a Supportive Community 55:32 Long-Term Strategies for Business Growth…

Loan Officer Team Training with Irene Duford

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Lead With Your Stories with Roberto Monaco 1:07:15

vor 11 Tagen1:07:15

1:07:15

In this episode, I sit down with Roberto Monaco for a fun and insightful conversation all about the art of effective communication. We dive into why it’s so important to really understand your audience, how storytelling can create deeper connections, and how love and intentionality can completely transform the way we communicate. Roberto and I also talk about the evolution of video marketing, the value of personal growth, and how self-talk plays a big role in overcoming fear. He shares his journey in building Influencology and what makes his Influence from the Front class so powerful—including the idea of collecting and using your own life stories to connect with others. We both encourage you to embrace your experiences and let your story be heard. Episode Resources: https://influencingfromthefront.com/ https://www.instagram.com/therobertomonaco/?hl=en https://influenceology.com/ https://www.youtube.com/@InfluenceOlogy Get Loan Team Training for YOUR Team: loanteamtraining.com Watch my podcast on YouTube: https://youtu.be/sn7qtGFx9NA Follow me on Instagram ( https://www.instagram.com/itsireneduford/) Follow me on LinkedIn ( https://www.linkedin.com/in/ireneduford/) Follow us on Facebook: ( https://www.facebook.com/LoanTeamTraining) Email: ireneandkevin@loanteamtraining.com Episode Highlights: 00:00 The Art of Communication 03:13 Understanding Your Audience 05:54 One-to-One vs One-to-Many Presentations 09:12 The Evolution of Video Marketing 12:05 Influencology: A Journey of Passion 15:10 Influence from the Front: A Unique Experience 18:08 Intentional Parenting and Storytelling 20:59 The Importance of Continuous Learning 23:55 The Psychology of Communication 26:50 The Impact of Social Media on Communication 29:53 Training for Success 36:13 The Power of Communication Skills 39:34 Transforming Content into Experiences 42:55 The Heart of Communication 46:37 Collecting Life Stories 51:22 Embracing Your Unique Voice 55:54 Overcoming Fear in Public Speaking 01:01:42 Shifting Mindsets for Effective Communication…

Loan Officer Team Training with Irene Duford

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Unlocking Loan Success: The Role of a Loan Partner 34:40

vor 5 weeks34:40

34:40

In this episode of Loan Officer Team Training , I have a special guest — my son, Kenny Duford! Kenny’s a loan partner, and we dive into the ins and outs of loan consultations and why having a dedicated loan partner can make all the difference for loan officers. We chat about his transition from banking to brokering, the importance of clear job descriptions, and how our WOW training program helps loan partners sharpen their skills. Kenny also shares his thoughts on creating a strong team culture, tackling call reluctance, and using checklists to keep the loan process running smoothly. Plus, we cover the power of building genuine client relationships and confidently asking for referrals. It’s a great conversation filled with practical tips to help your loan team thrive! If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away. Get Loan Team Training for YOUR Team: loanteamtraining.com Episode Highlights: 00:00 Introduction to Loan Consultation Dynamics 03:19 The Role of a Loan Partner 06:08 Transitioning from Banking to Brokerage 08:58 Defining Roles and Responsibilities 14:10 The WOW Training Overview 17:13 Building Team Culture and Communication 20:16 Overcoming Call Reluctance 22:53 Implementing Checklists for Success 26:04 Enhancing Client Relationships 28:57 Conclusion and Call to Action…

Loan Officer Team Training with Irene Duford

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Mastering Mortgage Management: Insights from Sophie Lapointe 42:55

vor 6 weeks42:55

42:55

In this episode of Loan Officer Team Training, I chat with Sophie Lapointe , mortgage broker and owner of Urban Pointe Lending. Sophie shares her inspiring journey in the mortgage industry and how she’s built a strong, successful team. We talk about the importance of systems and automation, and how she’s able to step away for personal vacations while her business runs smoothly. Sophie also opens up about her approach to social media marketing, maintaining a growth mindset, and the daily routines that keep her on track. Plus, we dive into the value of training and supporting your team, and why providing exceptional service to clients is always a top priority. If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away. Get Loan Team Training for YOUR Team: loanteamtraining.com Sophie on Instagram: https://www.instagram.com/sophie.loans/ Episode Highlights: 00:00 Introduction to Urban Pointe Lending 02:59 Team Dynamics and Structure 07:29 Vacation Planning and Team Management 09:27 The Importance of Systems and Automation 11:35 Leveraging Social Media for Business Growth 15:06 Adapting to New Marketing Strategies 18:17 Navigating the Changing Real Estate Landscape 23:17 The Power of Content Creation 25:21 Building Connections and Collaboration 29:07 Embracing Change and Growth 33:40 Mindset and Daily Routines 38:33 Learning and Development in Business…

Loan Officer Team Training with Irene Duford

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Tech, Teamwork, and Tactics: Kei Kullberg’s Secrets to Success 39:50

vor 7 weeks39:50

39:50

In this episode of the Loan Officer Team Training Podcast, I sit down with Kei Kullberg, a seasoned mortgage professional, to talk about his journey in the industry. We dive into the power of having solid systems and processes, how technology can boost efficiency, and why hiring the right people is key to building a strong team. Kei shares his thoughts on the value of a loan partner, effective marketing strategies (including video content), and the mindset shifts that help overcome fear and self-doubt. He also highlights the importance of self-awareness and delegation in achieving long-term success in the mortgage business. If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away. Get Loan Team Training for YOUR Team: loanteamtraining.com Episode Resources: Mel Robbins - The Let Them Theory - https://a.co/d/fdBQypU Kei Kullberg on Instagram - https://www.instagram.com/kei_themortgageguy Episode Highlights: 00:00 Introduction to Kei Kullberg 02:55 Kai's Journey in the Mortgage Business 05:25 The Importance of Systems and Processes 07:59 Tech Stack for Efficiency 10:28 Building a Successful Team 12:45 The Role of a Loan Partner 17:43 Marketing Strategies and Video Content 20:45 Mindset and Overcoming Fear 23:06 Personal Growth and Health 26:06 Final Thoughts and Resources…

Loan Officer Team Training with Irene Duford

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The Evolution of Team Structure in Mortgage Business With Spencer Stott 39:25

vor 8 weeks39:25

39:25

In this episode , I interview Spencer Stott, a seasoned Broker/Owner from Utah about the evolution of his team structure and the importance of having a fantastic reliable team in the mortgage business. Spencer shares his journey from working solo to building a successful team that allows him to enjoy more freedom and focus on relationship building. He discusses the roles within his team, the significance of training, and the mindset required for success. Our conversation emphasizes the value of investing in a team and the impact of accountability and a daily success plan to achieve business goals while having freedom to bring in more loans. If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away. Get Loan Team Training for YOUR Team: loanteamtraining.com Episode Highlights: 00:00 Introduction to Team Dynamics in Mortgage Business 02:37 Evolution of Spencer's Team Structure 04:50 The Importance of Team Roles 07:23 Transitioning Team Members for Growth 09:52 Building Relationships Through Education 12:28 Champion Mindset and Daily Routines 21:03 The Power of Handwritten Notes 21:43 Daily Success Plan: Building Relationships 22:48 The Shift to Virtual Meetings 23:14 Accountability Through Virtual Assistance 26:12 Investing in Team and Growth 27:25 The Importance of Teamwork 29:59 Overcoming Financial Fears in Hiring 32:29 Transforming Costs into Investments 34:11 Finding Freedom Through Team Support 36:14 Navigating Market Challenges 38:00 Encouragement for Loan Officers…

Loan Officer Team Training with Irene Duford

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If SOMEBODY Is Doing It, Why Not ME? with Tammy Saul 52:56

vor 13 weeks52:56

52:56

In this episode, I sit down with Tammy Saul to explore the mindset of success and the power of believing in yourself. Tammy shares her journey in the mortgage industry, overcoming cancer and how adopting the mantra, If somebody is doing it, why not me? , has fueled her growth and achievements. We’ll discuss overcoming self-doubt, setting big goals, and taking the necessary steps to reach them. If you’ve ever wondered what it takes to break through barriers and achieve more, this conversation will inspire you to step up and go after what you want with confidence. Episode Resources: https://federalhillmortgage.com/tammy-saul/ The Compound Effect by Darren Hardy - https://store.darrenhardy.com/collections/frontpage/products/the-compound-effect Episode Highlights: 00:00 Introduction to Tammy Saul's Journey 01:25 Overcoming Challenges: A Cancer Diagnosis 03:40 The Power of Commitment and Mindset 11:18 Daily Operations: Delegation and Team Dynamics 18:34 Referrals vs. Leads: A Strategic Approach 25:15 Finding Your Comfort Zone in Business 27:10 The Importance of Organization and Process 29:47 Navigating Hiring Challenges 31:21 Finding the Right Fit: Team Dynamics 33:13 Building a Strong Team Structure 35:23 Trusting Your Instincts in Hiring 37:00 Understanding Your Hiring Style 38:10 The Importance of Role Clarity 39:35 Mindset Matters: The Power of Self-Talk 40:05 The Law of Attraction in Business 43:13 Resilience in the Face of Rejection 46:52 Efficiency in Client Interactions 49:41 Teaching Values to the Next Generation…

Loan Officer Team Training with Irene Duford

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Leadership Matters with Richard Smith 29:07

vor 21 weeks29:07

29:07

In this episode of Loan Officer Team Training, I talk with Richard Smith, owner & CEO of Remote Assistant Scout, about the importance of strong leadership in remote work environments, especially when it comes to hiring and managing virtual assistants. Richard and I dive into key topics like effective communication, building trust, creating a positive culture, and the step-by-step process of bringing virtual assistants onto your team. He also shares insights from his chapter in the book we co-authored- Leadership Matters , highlighting how great leadership can boost productivity and strengthen team dynamics. If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away. Get Loan Team Training for YOUR Team: loanteamtraining.com Episode Resources: https://remote-assistant-scout-1.phonesites.com https://www.linkedin.com/in/rsmithcrown Leadership Matters book : https://a.co/d/09PZVj7 https://leadershipmatters.us https://aneedwefeed.org Show Highlights: 00:00 - Leadership Matters 01:45 - Leading Remotely 02:55 - Work Less, Grow More 05:05 - Clarity and Consistency in Communication 08:05 - Fostering Trust Virtually 16:15 - Building Culture with a Remote Team 18:35 - Managing Time Zone Differences 21:20 - Remote Assistance Scout 23:40 - Managing Without Micromanaging…

Loan Officer Team Training with Irene Duford

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What Separates a Good Loan Officer Team from a GREAT Loan Officer Team 11:44

vor 23 weeks11:44

11:44

In this solo episode of Loan Officer Team Training, I break down what truly separates a good Loan Officer Team from a GREAT one. We’ll explore the key habits, that elevate top performers in the industry. Today, I share actionable tips to help you take your career to the next level. Whether you’re just starting out or striving to improve, this episode will provide valuable insights to help you stand out as a great loan officer who consistently delivers exceptional results. If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away. Get Loan Team Training for YOUR Team: loanteamtraining.com Watch my Podcast on YouTube Follow me on Instagram Follow me on LinkedIn Follow me on Facebook Email: ireneandkevin@loanteamtraining.com Show Highlights: 00:00 - What TRULY Sets Us Apart 00:40 - Same Way Every Time 01:23 - The Power of Checklists 02:10 - Follow Up 02:55 - Use the Phone 03:55 - Learning to Listen 07:35 - The Words We Use Matter 09:10 - The Value of Handwritten Notes 10:25 - Say Thank You to Your Clients & Partners…

Loan Officer Team Training with Irene Duford

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Masterclass Compilation: Highlights from RJ Baxter, Hamilton Lao, Chelsea Gardner & Kevin Brierton 42:11

vor 25 weeks42:11

42:11

In this special "Masterclass Compilation" episode of Loan Officer Team Training, I’ve gathered some powerful and insightful moments from my conversations with four exceptional performers in their fields: RJ Baxter, Hamilton Lao, Chelsea Gardner & Kevin Brierton. I am thankful to call each one of these guests a friend and have had the good fortune to coach and or work with them over the years. Their experience and advice is applicable across industries, but for Loan Officers & their teams working in a difficult market they are invaluable. Whether you're new to the series or looking to revisit key lessons, this episode offers a concentrated dose of wisdom that can elevate your career and personal growth. Tune in to learn from the best and take your skills to the next level! If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away. Get Loan Team Training for YOUR Team: loanteamtraining.com Episode Highlights: From “Discovering You ARE Good Enough with RJ Baxter” episode 20 00:00 - RJ’s experience as a Freedom Club “Beta Test” member 02:15 - “I remember seeing a significant increase in business in just the first 90 days” 04:15 - What were RJ’s early goals when he started coaching 06:05 - RJ’s Podcast - Real Estate Agent Superstars 06:50 - RJ’s Team 08:30 - Defining the ROLE 12:10 - The impact of WOW Team Training for RJ’s Loan partner From “Turning Rejection into Relationships with Hamilton Lao” episode 35 13:30 - Putting people in a place where they can help people 17:30 - An Agent Calling Machine 18:10 - The No-Laptop vacation 20:30 - Getting the RIGHT Help From “Motivation For Marketing with Chelsea Gardner” episode 47 23:20 - How Loan Officers Get Serious About Social 25:40 - How to Use AI in Your Voice 27:15 - The AI Prompt Handbook 27:40 - Time Blocking From “No Excuses with Kevin Brierton” episode 54 29:30 - Mindset Starts in the Morning Routine 33:25 - Morning Media 36:30 - Self Talk is for More than Just Yourself…

Loan Officer Team Training with Irene Duford

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Leadership Matters: A Discussion with the Authors 38:05

vor 27 weeks38:05

38:05

In this special bonus episode, I’m sharing a recent discussion I was invited to join with on the Laugh, Lend & Eat Podcast! Host Fobby Naghmi and co-host Ginger Bell invited in guests Joe Wilson, Founder & CEO of SocialCoach, Don Hastings, Founder of Senior Solutions Today, and me, Irene Duford, Founder of Loan Team Training. We dive into the importance of leadership, mentorship, and the power of listening. Each guest brings their unique experience to the table, discussing how leadership is a journey filled with challenges, adaptability, and the constant need for personal development. If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away. Get Loan Team Training for YOUR Team: loanteamtraining.com Episode Highlights 00:00 Introduction to Leadership Matters 03:30 The Journey of Writing a Book 06:25 Personal Stories of Leadership 09:35 The Importance of Humility in Leadership 12:15 Self-Leadership and Personal Development 15:25 Navigating Failure and Adaptability 19:50 The Role of Mentorship in Leadership 24:15 Building Relationships and Trust 27:10 The Power of Listening as a Leader 30:25 Reflections on Writing and Growth 34:00 Conclusion and Final Thoughts Purchase copies of the book here: https://leadershipmatters.us/ to support the Leadership Matters Book and Project.…

Loan Officer Team Training with Irene Duford

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The Power of Educating Clients with Mike Hajjar 41:08

vor 28 weeks41:08

41:08

In this episode of Loan Officer Team Training, I’m joined by Mike Hajjar to explore the power of educating clients and how it can transform your business. Mike shares his insights on why taking the time to educate clients about the loan process not only builds trust but also empowers them to make informed decisions. We’ll discuss practical strategies for clear communication, simplifying complex topics, and creating a better client experience. Whether you’re a loan officer or in any client-facing role, this episode will inspire you to embrace education as a key tool for building stronger relationships and achieving long-term success. If you’ve enjoyed this episode please share it with your friends. If you haven’t yet, +Follow the show to ensure you get every episode right away. Get Loan Team Training for YOUR Team: loanteamtraining.com Show Highlights: 00:00 - Introduction 01:30 - Mike’s Business 05:25 - #1 Purchase Branch 07:40 - What the Heck is a HECM Loan? 13:40 - The Power of Educating Clients 17:25 - Overcoming Imposter Syndrome 21:40 - Become a Student 31:40 - Setting up Systems for Success 34:15 - Same Way Every Time SWET 35:40 - LoanTeamTraining.com…

Loan Officer Team Training with Irene Duford

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Re-Wire Your Programming: The Power of Positive Self Talk with Irene Duford 38:49

vor 29 weeks38:49

38:49

In this solo episode, I share a presentation I gave at the 50th Annual NAMB event, where I dive into the transformative power of positive self-talk and how it can help you re-wire your mental programming for success. Drawing on both personal experience and research, I’ll explain how the thoughts we repeat to ourselves shape our mindset, performance, and overall well-being. I’ll share practical techniques for shifting negative self-talk into empowering, positive affirmations that can boost confidence and resilience. Whether you’re looking to overcome self-doubt or simply strengthen your mindset, this episode offers actionable steps to help you harness the power of positive self-talk and unlock your full potential. If you gained something valuable from this episode, I'd appreciate it if you would share it with your colleagues and friends in the mortgage industry who could benefit. If you’re not already, follow the show to ensure you get every episode right away! Let me know what you thought and/or what topics I should go deeper on in my next episode! #LoanOfficerTeamTraining #LoanTeamTraining #selftalk #mentalprogram Get Loan Team Training for YOUR Team: loanteamtraining.com Episode Highlights: 00:00 - Introduction 02:00 - Giving You the Tools for Success 03:50 - How to Stop Worrying & Start Living by Dale Carnegie 04:30 - What to Say When You Talk To Yourself 05:00 - The Cost of Negativity 06:00 - Your Programming 08:55 - Baby Sister 10:45 - Dealing With Bad Programming 14:10 - Your Programs Will Fight Back 16:05 - Spreading the Language of Success in Your Team 16:55 - LOSelfTalk.com 18:00 - Your Thoughts Drive Emotions, Emotions Drive Your Actions, Actions Drive Results 19:50 - It’s Learning a New Language 20:10 - Self Talk+ 22:45 - The Pain of Regret or the Pride of Action 23:45 - Self Talk Makes Dreams Come True 27:25 - Loan Team Training 33:20 - A Self Talk Legacy…

Loan Officer Team Training with Irene Duford

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How Jing Builds a Great Team by Learning the Skill of Hiring the Right People 47:02

vor 30 weeks47:02

47:02

In this episode, I’m joined by Jing Ren to discuss the intricacies of the hiring process and what it takes to build a successful team. Jing shares her journey of hiring, from identifying the right candidates to fostering an environment where new team members can thrive. We’ll explore the challenges, lessons learned, and key strategies for attracting and retaining top talent. Whether you’re expanding your team or refining your hiring practices, this episode provides practical insights to help you navigate the journey of hiring with confidence and clarity. If you gained something valuable from this episode, I'd appreciate it if you would share it with your colleagues and friends in the mortgage industry who could benefit. Let me know what you thought and/or what topics I should go deeper on in my next episode! #LoanOfficerTeamTraining #LoanTeamTraining #JingRen #hiring Get Loan Team Training for YOUR Team: loanteamtraining.com Episode Highlights: 00:00 - Introduction 01:40 - Jing’s Mortgage Origins 03:55 - Training the Staff 05:00 - DISC Personality 05:50 - The Discomfort of Team Leadership 11:20 - The Power of a Positive Culture 13:50 - The Journey of Hiring 17:50 - Jing’s Team 26:30 - Jing’s Loan Partners 27:20 - Maintaining Culture with Remote Work 30:20 - Learning to Let Go 35:05 - Training Loan Partners to Support the Loan Officer 39:35 - The Power of a Trainer 40:45 - Dr. Butler Script 44:50 - “They Had All the Answers”…

Loan Officer Team Training with Irene Duford

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We’re Here to Be Helpers with Alyson Rixner 23:56

vor 31 weeks23:56

23:56

In this episode of Loan Officer Team Training, I sit down with Alyson Rixner to talk about the NAR changes that are affecting homebuyers, sellers, Mortgage Loan Officers and Real Estate Agents. But more broadly, we discuss the core value that drives her work, especially in times of trial or changes: being a helper. Alyson shares how this mindset shapes her approach to leadership, team building, and client relationships, and how it can make a profound impact in the mortgage industry. We’ll discuss the importance of empathy, service, and genuinely caring for others as key elements in creating long-lasting success. Whether you’re leading a team or working directly with clients, this conversation will inspire you to embrace the role of a helper in everything you do. If you’ve enjoyed this episode please leave us a 5 star review, share it with colleagues or friends in the Mortgage industry who can benefit and visit LoanTeamTraining.com for more. Get Loan Team Training for YOUR Team: loanteamtraining.com Connect with Alyson and her team: https://orlickigroup.com/ Show Highlights: 00:00 - Introduction 01:45 - The Questions We Now Need to Ask 05:40 - When to Ask 07:15 - Educating the Homebuyer 10:15 - Compensation and Concessions are Different 13:15 - Thinking in Advance 14:30 - Sharing a Divorce Attorney 16:25 - It’s Harder to Do Our Jobs Now 17:35 - Helping Referral Partners Navigate This 19:50 - Align with the Right People 21:15 - We’re Here to Be Helpers…

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