The Retail Tea Break podcast

The Retail Tea Break

1
The Retail Technology Show 2025 18:49

vor 2 Tagen18:49

18:49

In the opening episode of season 8, I’m joined by a guest who has spent over 20 years in the exhibition and events industry. Matt Bradley is the Event Director of The Retail Technology Show. He is a well known face within the retail tech industry and has an enviable book of contacts and understands how to truly connect suppliers with buyers! His philosophy is simple, make experiences not exhibitions and he continues to find ways to revolutionize the conventional expo model. The Retail Tea Break podcast is a media partner for The Retail Technology Show, which takes place on 2nd-3rd April 2025 at ExCeL London. With over 15,000+ senior retail professionals, 400+ innovative tech suppliers, 125+ industry-leading speakers and 2 days of unparalleled networking it’s going to be epic! We discuss: The new venue- ExCeL London The unbelievable speakers, including Archie Norman the Chairman of Marks and Spencer plc and Theo Paphitis the Owner & Chairman of Theo Paphitis Retail Group The supportive nature of the event that allows retailers and their partners to connect “Did we mention it’s free” For more information and to register: Retail Technology Show - The wonder of Retail is here So grab that cup of tea, sit back and listen to the latest episode of The Retail Tea Break podcast. Catch up on previous episodes on your favourite podcast platform and while you’re there please hit that follow button so that you get to listen to it first every week. Follow for weekly updates and watch us on YouTube by subscribing to The Retail Advisor. Sharing is caring—share episodes with your network and tag me, Melissa Moore, and The Retail Break podcast on social media. If you’d like to get involved in the next season of the podcast, as a guest or a sponsor please email melissa@theretailadvisor.ie…

The Retail Tea Break

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Season 8 Trailer 2:08

vor 9 Tagen2:08

2:08

Season 8 of the award-winning retail tea break podcast will be released soon, as we approach our milestone 100th episode. My name is Melissa Moore, The Retail Advisor and Rethink Retail Top retail expert for 2025. This season I’ll be joined by industry experts, retailers and brands to dispel the myths, share their knowledge and give you an insight into the retail industry. Coming up on season 8 This season opens with an exclusive sneak peek from a maestro behind one of retail's biggest events. I talk to a global health and beauty retailer with over 175 years in business, discussing their constant innovation and dedication to improving products and services, caring for their customers. I also speak to a third-generation family retailer excelling both globally online and locally in the community. A special guest returns to The Retail Tea podcast to share insights —definitely not to be missed! As the season continues we explore customer journeys across various retail categories, diving into how brand experiences evolve with retailers and their customers. Plus, there's plenty of tech and AI innovation transforming the industry, helping us help our customers. Enjoy this incredible season and catch up on previous ones on your favourite podcast platform and while you’re there please hit that follow button so that you get to listen to it first every week. Follow for weekly updates and watch us on YouTube by subscribing to The Retail Advisor. Sharing is caring—share episodes with your network and tag me, Melissa Moore, and The Retail Break podcast on social media. In the meantime, grab that cup of tea, sit back and get ready for season 8 of the retail tea break podcast. If you’d like to get involved in the next season of the podcast, as a guest or a sponsor please email melissa@theretailadvisor.ie…

The Retail Tea Break

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End of Season 7 27:26

vor 12 weeks27:26

27:26

Season 7 Finale Each week on season 7 of The Retail Tea Break podcast, I’ve been joined by industry experts, retailers and brands to decode the myths, share knowledge and give you a better insight into the retail industry. In this final episode of season 7, I give you a quick recap of key moments from 2024. There have been 24 episodes of The Retail Tea Break podcast covering an incredible range of topics. So grab your cup of tea, sit back, relax and listen in! And If you have enjoyed the podcast this year, please subscribe and leave me a comment, let me know which episode has been your favourite. Remember you can listen back to all the previous Retail Tea Break episodes from the last 3 years on your favourite podcast platform or on YouTube. If you’d like to get involved in the next season of the podcast, as a guest or a sponsor please drop me a message on LinkedIn or email melissa@theretailadvisor.ie See you in 2025 for season 8, as we head towards our 100th episode!…

The Retail Tea Break

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Turning Browsers into Buyers 31:32

vor 13 weeks31:32

31:32

On this week’s episode of The Retail Tea Break podcast I’m joined by a product experience specialist. Andy Tyra is the Chief Product Officer at Akeneo. He strives to deliver product information management solutions for brands and retailers contributing to a seamless and positive customer journey. Andy was previously a founding team member on AmazonFresh and AWS Marketplace, building these businesses to materiality from the very beginning. He has a phenomenal amount of experience- so this is an episode not to miss… Grab your cup of tea, sit back and listen in! Topics: The product experience company, what does that mean? What comes first; the data or the customer? Barriers retailers are facing, but they don’t have to do it alone Reducing returns and support the customer journey Regulations: preparing for the digital product passport Fantastic case study from Swedish clothing brand Asket What’s coming up next for the business For more information visit: https://www.akeneo.com/ Transcription and show notes available at: https://theretailadvisor.ie/…

The Retail Tea Break

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Growing the business with Butterslip 30:58

vor 14 weeks30:58

30:58

On the latest episode of The Retail Tea Break I’m joined by a retailer who is on a mission to bring joy to customers and the community. Anne Barber is founder of Butterslip in Kilkenny. She has won numerous awards and accolades, as well as loyal customers over the last 20 years. The store is remarkable for its colourful displays, inside and out and for the joy with which it embraces its customers - a theme that runs through both its physical and online presence. Anne is passionate about independent retail and its place in the community and in creating vibrant town centres. The message is simple; bringing joy to your customers is the best and possibly only way for small retailers to thrive. This is a gorgeous episode to listen to ahead of Black Friday- support local and if you can, help Anne turn it into an Amber Friday! Grab your cup of tea, sit back and listen in… Topics: Positivity in retail Creating an easy and uplifting customer journey. Nurturing the lifetime value of the customers Engaging shoppers senses Thriving as an independent retail owner Happy Staff = Happy Customers It’s not Black Friday, it’s Amber Friday What’s next and celebrating 20 years in business next year For more information visit: https://butterslip.com/ Transcription and show notes available at: https://theretailadvisor.ie/…

The Retail Tea Break

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Worldwide ecommerce innovation 39:17

vor 15 weeks39:17

39:17

In the latest episode of The Retail Tea Break podcast, I’m joined by two guests with a whole plethora of sales and ecommerce experience. Eamonn Grant is Senior VP of Corporate Development at ESW and Jonathan Sheard is VP Sales at ESW UK. Their teams empower the world’s best-loved retailers and brands to make global shopping better, safer, simpler, and faster, end-to-end. Eamonn has 24 years’ experience working across multiple industries, in roles that cover DTC, ecommerce and B2B for well known brands including Samsung and Supervalu. Jonathan Sheard has extensive retail sales leadership, securing career wins with internationally renowned brands including ASOS, Ralph Lauren, SHEIN and Boohoo Group. This is an episode that will help you grow your business internationally; so grab your cup of tea, sit back and listen in…. Topics: What do ESW do? Current challenges facing retailers Omni channel demand variation by market Bringing value to the customers’ experience Delivering holiday magic to ensure customers have a happy worry-free holiday season ESW future plans For more information: https://esw.com/ Transcription and show notes available at: https://theretailadvisor.ie/…

The Retail Tea Break

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Bonding is the new branding 38:47

vor 16 weeks38:47

38:47

In the latest episode of The Retail Tea Break podcast, I’m joined by a “Business Imagineer”, who is focused on building growth-unleashing relationships in symbiosis between commercial understanding and shopper insights. Torben Valsted is a Chief Imagineer, having worked as a transformational leader and growth architect for Nike, Nestlé and Carlsberg. Torben is passionate about unleashing the synergies between commercial strategy, commercial leadership and intelligence integration in the pursuit of building consumer bonds. He believes that growing team and growing consumer bonds is the foundation of growing business. This episode is set to challenge the retail ‘norms’, however it also provides a solution that utilises intel, strategy and leadership. So grab your cup of tea, sit back and listen in! Topics: The changing marketplace 2008- when traditional branding died The Shopperverse and the 360 experience Brand strategy and communication The solution: ViiBE Building an emotional connection For more information visit: https://www.imagineership.com/ Transcription and show notes available at: https://theretailadvisor.ie/…

The Retail Tea Break

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Growing the Business with One More Thing 23:36

vor 17 weeks23:36

23:36

On the latest episode of The Retail Tea Break podcast, I’m joined by a dynamic entrepreneur and visionary founder, who has set new standards in the floral industry. Vivian Wong-McKendry is the Founder of One More Thing- the brand that promotes sustainable living through beautiful, eco-friendly products. In this episode she talks about a collaboration that has taken her work to Selfridges and her latest pop-up store in Kildare Village. Her commitment to sustainability and innovation continues to inspire and set new benchmarks, making her a celebrated figure in both floral design and entrepreneurship. This is a gorgeous episode! So grab a cup of tea, sit back and listen in… Topics: Having a creative career before One More Thing The gap in the market that helped create the Everblooms Preserved Flowers A new candle concept The floral art installation at Selfridges. Delivering the Pop-Up experience Meeting the customer to grow the brand For more information: https://onemorething.ie/ One More Things at Kildare Village: https://www.thebicestercollection.com/kildare-village/en/brands/one-more-thing Transcription and show notes available at: https://theretailadvisor.ie/…

The Retail Tea Break

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Growing the Business with Vita Liberata 35:48

vor 18 weeks35:48

35:48

On the latest episode of The Retail Tea Break podcast I’m joined by a guest who really cares about what matters to the consumer. Alyson Hogg MBE, is the CEO and Founder of Vita Liberata. Driven by a passion to bring quality, meaningful products to market that people really want to use, Alyson excels at telling the story of those products in the most compelling way. Her incredible career brought her creativity, experience and energy to roles such as programme maker at BBC, to Communications Director for the Women's Coalition during the Northern Ireland peace process. Most recently, Alyson is back at the helm of Vita Liberata. The brand saw meteoric growth since its inception, through its disruption of the self-tan category and she has very exciting plans for the future! So grab that cup of tea and listen to a fantastic episode…. Topics: Starting Vita Liberata Growing a business isn’t glamorous Buying back the business; “ often imitated, never copied” Delegation and team work Incredible advice for entrepreneurs and beauty brands Future plans For more information: https://www.vitaliberata.com/ Transcription and show notes available at: https://theretailadvisor.ie/…

The Retail Tea Break

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Generative AI for Retail 29:42

vor 19 weeks29:42

29:42

On the latest episode of The Retail Tea Break podcast I'm joined by a guest who really understands how AI can impact and support retail. Peter Cohan is a strategy consultant, startup investor, author, and columnist. He is an Associate Professor of Management Practice at Babson College, he is faculty lead for the core undergraduate strategy course and has created popular electives on Startup Cities and Scaling Strategy. His strategy consulting firm has completed over 150 projects to help companies identify, evaluate, and profit from growth opportunities created by changing technology. Peter is author of 17 books including the latest one, Brain Rush. RETHINK Retail named him a Top Retail Expert every year between 2021 and 2024 and chose him as a Top AI Leader in 2024. Sit back and listen to a fantastic episode. Topics: The new book ‘Brain Rush, how to invest and compete in the real world of Generative AI’ The Value Pyramid The payoffs for retail Getting the CEO onboard, using AI across the business? People in retail can “AI proof their careers” AI that adds value for customers Future plans For more information: Babson College Associate Professor of Management Practice Peter S. Cohan & Associates Books Forbes and Inc. columns Transcription and show notes available at: https://theretailadvisor.ie/…

The Retail Tea Break

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Celebrating Retail People 45:25

vor 20 weeks45:25

45:25

To celebrate the 3rd anniversary of the Retail Tea Break Podcast, I’m delighted to be re-joined by 4 retail experts for part two of our round table. From season 2, Ian Scott works at a strategic level with brands and retailers. He provides insights, assisting with store development and offering a consumer centric perspective. He introduced the concept of Symbiotic Retail, highlighting how all channels need to work together as one ecosystem for the benefit of the shopper. Long time friend of the podcast and author of Breaking Down Barriers, Chris Igwe provides services to luxury and premium brands, as well as shopping centre owners and high street landlords. His advice is both strategic and implementational, given his vast knowledge of, and experience within, global retail. Back for season 7, Linda Johansen-James,the Founder and CEO of International Retail Group. The “Billion Dollar Brand Maker”, specialises in brand launches, in-store design, sales training, franchising, and has a track record of generating $1.7 billion in revenue and attracting top brands. And introducing Torben Valsted! An Imagineer and growth architect who believes that growing teams and growing consumer bonds is the foundation of growing business. Passionate about unleashing the synergies between commercial strategy, commercial leadership and intelligence integration in the pursuit of building consumer bonds. Listen back to the first episode of season 7 to hear our initial conversation. In the meantime, Grab your cup of tea, sit back and listen in… Topics: Proper retail training= increased sales Is product knowledge really neccessary? Driving footfall when standards are poor Retail pay and benefits Back to basics What’s coming up next? For more information visit: Ian Scott: https://www.ianscott.net/ Chris Igwe: https://www.igweinternational.com/ Linda Johansen-James: https://irg-retail.com/ Torben Valsted: https://nl.linkedin.com/in/tvalsted Transcription and show notes available at: https://theretailadvisor.ie/…

The Retail Tea Break

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Growing the Business with Outwest Clothing 34:04

vor 21 weeks34:04

34:04

In the latest episode of The Retail Tea Break podcast, I speak to a retail newbie! Rebecca Hoban is Co-Founder of Outwest Clothing and retail store. From Dingle in County Kerry, Rebecca and Co-Founder Shane Finn built an outdoor apparel brand made for the Irish outdoors. Rebecca describes the retail store’s opening day during a bank holiday weekend and learning on the job. She talks passionately about growing the business, empowering the team and engaging customers. This episode celebrates the incredible journey that the brand has been on over the last two years and looks forward to what comes next! So grab your cup of tea, sit back and listen… Topics: Starting out in retail Running a people focused business The importance of storytelling The challenges of running a rapidly growing business Becoming B-Corp certified Exciting plans for the future For more information visit: www.outwestclothing.ie Transcription and show notes available at: https://theretailadvisor.ie/…

The Retail Tea Break

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Growing the Business with Shaws Department Stores 27:19

vor 22 weeks27:19

27:19

In the latest episode of The Retail Tea Break podcast, I speak to an incredibly experienced retailer. Conrad Digan is the CEO of Shaws Department Stores. Having worked in various DT2 store roles for Marks and Spencer in London and then Dublin, he went on to become the Head of Selling for M&S on the Island of Ireland. Then after almost 25 years, he left M&S to take on the Director of Retail Ops and Customer Service at Primark. In late 2021 he became the first non-family CEO at Shaws, a business that is reaching its 160-year milestone this year. Conrad describes how the omni channel business has a passionate service ethos and a ‘surprising’ range of international brands. This is such a special episode, as the CEO describes his excitement about the new store opening in Athlone. Packed with insights and stories, it’s one not to miss! So grab your cup of tea, sit back and listen in… Topics: The new store, Golden Island Shopping Centre in Athlone. The importance of the physical store Late adopters to online Personal customer service Driving the sustainability agenda Revisiting brand values The Golden Quarter! For more information visit: https://shaws.ie/ Transcription and show notes available at: https://theretailadvisor.ie/…

The Retail Tea Break

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Growing the Business with Jack Murphy 29:36

vor 23 weeks29:36

29:36

In the latest episode of The Retail Tea Break podcast, I’m joined by a guest who plays a huge part in a modern heritage Irish brand that sells globally. Sarah Murphy is the Managing Director of Jack Murphy Clothing. Establishing themselves as a leader in fashionable, functional, and sustainable clothing was and still is, a family passion. Now over 70 years in business and in its third generation, the legacy brand uses meticulous craftmanship. From the original focus on corsetry, to their pivot to outwear, the brand continues to strive for innovation while respecting their heritage. And so their core focus remains the same, timeless elegance crafted with an eye for detail. This episode shares how the brand bounced back from one of the most challenging periods in their existence. So grab your cup of tea, sit back and listen… Topics: Marketing a legacy brand Supportive retailer relationships “we don’t just talk sustainability- we live it” Challenging times through Brexit and Covid The bounce-back Exciting times ahead For more information visit: www.jackmurphy.ie Transcription and show notes available at: https://theretailadvisor.ie/…

The Retail Tea Break

1
Celebrating Retail 2024 39:57

vor 24 weeks39:57

39:57

To celebrate the 3rd anniversary of the Retail Tea Break Podcast and the launch of season 7, I’m delighted to be joined by 4 retail experts. From season 2, Ian Scott works at a strategic level with brands and retailers. He provides insights, assisting with store development and offering a consumer centric perspective. He introduced the concept of Symbiotic Retail, highlighting how all channels need to work together as one ecosystem for the benefit of the shopper. Long time friend of the podcast and author of Breaking Down Barriers, Chris Igwe provides services to luxury and premium brands, as well as shopping centre owners and high street landlords. His advice is both strategic and implementational, given his vast knowledge of, and experience within, global retail. Back for season 7, Linda Johansen-James,the Founder and CEO of International Retail Group. The “Billion Dollar Brand Maker”, specialises in brand launches, in-store design, sales training, franchising, and has a track record of generating $1.7 billion in revenue and attracting top brands. And introducing Torben Valsted! An Imagineer and growth architect who believes that growing teams and growing consumer bonds is the foundation of growing business. Passionate about unleashing the synergies between commercial strategy, commercial leadership and intelligence integration in the pursuit of building consumer bonds. Topics: Retail relationships with landlords and centre managers Delivering exceptional shopping experiences Retail trends and retail theatre Has retail become too complicated? Retail and technology For more information visit: Ian Scott: https://www.ianscott.net/ Chris Igwe: https://www.igweinternational.com/ Linda Johansen-James: https://irg-retail.com/ Torben Valsted: https://nl.linkedin.com/in/tvalsted Transcription and show notes available at: https://theretailadvisor.ie/…

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