Computer Instruments Thinks We Can Do Better If you ask nothing more than “How can I help you today?” you are off to a good start. The simplicity of that question should be the foundation for building the intelligence behind your AI Attendant. Listen to contact center conversations and concentrate on repetitive responses. An AI Attendant is an educ…

Join us as we explore the cutting-edge world of software innovation with David Hirschfeld, CEO & Founder of Tekyz Inc., a leader in AI-driven solutions and transformative methodologies for startups and established businesses alike. From their groundbreaking Launch 1st Methodology—designed to help startups achieve product-market fit with minimal ris…

“People were looking for high-quality experiences to be able to make their meetings as productive as possible from home,” says Tyler Troutman, Strategic Market Development at Shure. In this podcast, we look at where we are with the migration of employees, in some cases, back to the office and, in other cases, to a remote or hybrid model. Shure, one…

This podcast will explore how CallCabinet can help enterprises optimize their Avaya environments through advanced compliant recording and analytics solutions. We will discuss navigating the challenges of managing legacy systems, and how CallCabinet’s platform and data migration capabilities offer a future-proof solution. We’ll address the critical …

The telecom industry faces a crucial need to improve customer experience (CX) as organizations industry-wide consistently receive poor marks. In this podcast, UneeQ Founder and CEO Danny Tomsett discusses ways AI Digital Humans can improve CX by engaging in lifelike conversations at scale and in real-time across various touchpoints and communicatio…

“We’ve grown the company 225% over the course of 2020 to 2023,” says Doug Gaylor, President and Chief Operating Officer of Crexendo. “And that’s what Deloitte highlighted in recognizing us for our growth and our success. One of the core metrics was simply the number of end users you’ve achieved. Yeah, so if you look at our growth, our growth is dir…

CIO’s face what Jeff McCullough, VP of Sales at NetAlly, describes as the CIO Agenda, a term or a challenge originally described by Gartner. “I use the term or have somewhat borrowed the term to talk about what I think are the top challenges that CIOs face, as well as their top priorities. it’s really about balance. How do customers balance the pri…

Businesses are facing increasing pressure to innovate cost-effectively amidst increasing investments driven by Generative AI, traditional AI, and cloud expansion, expect greater pressures on IT budgets as well as a bigger need for transparency and governance over IT costs In 2025, the pace of technological advancement shows no sign of slowing, and …

With more organizations operating in the cloud, the network security landscape has changed. The enterprise perimeter has become more distributed, causing cybersecurity threats to increase in prevalence and difficulty due to their constantly evolving nature. Factor in the demands of AI integration across products and the need for optimum network vis…

One.Demarc by TELIN: Seamlessly Survive Your ISP Outages, One.Demarc by TELIN: Seamlessly Survive Your ISP Outages@Telin BlogWhat is One.Demarc?TELIN’s One.Demarc solution integrates cutting-edge SD-WAN technology with Peplink SpeedFusion and eSIM capabilities to create a secure and reliable voice network. Designed to ensure seamless communication,…

Vodia Networks Inc. recently announced that the Vodia Networks Inc. PBX is now certified for Microsoft Teams. Microsoft Teams provides enterprises and SMBs with an unrivaled set of features for communication and collaboration, making it an indispensable tool for increased productivity.In this podcast, Christian Stredicke walks us through the announ…

This podcast will discuss how CallCabinet’s solutions empower enterprises to capture, archive, and transform Microsoft Teams conversations into actionable insights, offering data-driven value across compliance, customer experience, and operational strategy. CallCabinet’s unified compliant recording and AI-powered solutions are seamlessly integrated…

DE-CIX recently announced their sixth internet exchange in the US, established in Houston. DE-CIX Houston offers 100G ports and low latency connectivity to more than 150 networks in neighboring Dallas and beyond. The company is home to the largest neutral interconnection ecosystem in North America.Mareike JacobshagenDr. Thomas KingThis podcast feat…

Intermedia to power cloud-based Unified Communications and Contact Center servicesOn October 29, 2024 - Intermedia Cloud Communications (https://www.intermedia.com/), a global leader in AI-powered cloud communications and collaboration solutions, announced an expanded partnership with Astound Business Solutions (https://www.astound.com/business/), …

Navigating FTC compliance can be a daunting task which C3 Complete can help you through. Jonathan Cox, VP of Information Security can guide you on building a cybersecurity program that aligns with the latest FTC mandates while providing guidance for creating templates for policies, procedures, and controls that align with both FTC requirements and …

Dan Anderson of Oculum has a video conferencing solution for Service Providers. The solution is 100% white label. OmniUC™ is a white label video conferencing and unified communications platform designed specifically for the telecom industry. OmniUC is a turnkey solution that easily layers into existing voice applications with minimal development. F…

Rick Mancinelli, CEO of C3 Complete at Channel Vision CVx2024, looks at growth for MSPs Founded in 2009, C3 Complete is an award-winning technology consultancy headquartered in Delray Beach, Florida. The company specializes in providing outcome-driven, relationship-focused solutions to a diverse client base nationwide. With a commitment to excellen…

$1,000 to $2,000 a day. That is the type of revenue MSPs are achieving with RYTHMz and RYTHMz enables MSPs to enter the event space. Leonard Joseph DiMiceli, Channel Chief, RYTHMz, spells it outRYTHMz Wi-Fi leverages cutting-edge networking hardware and software-defined networking (hashtag#SDN) principles to deliver fast, secure internet connection…

Product launches are challenging. It's easy to fail. Charlene Ignacio or Fornix Marketing has a better way to make that journey. Charlene thinks that your path to selling the firm begins with things like launches, plus the many day-to-day things MSPs do. Charlene is also talking to companies that want to buy MSPs.…

"I want change," says Adam Courchaine, DMS, PA-C of Ascent Concierge Health. In this podcast, Adam discusses the personal challenges that we face. How do you stay healthy in a conference show environment? How do we balance competing needs?

@Amy Slater of the #MSPAA discusses partner opportunities. The #MSPAA provides community and resources for MSPs. Amy focuses on the #SMB scale MSPs. Smaller scale companies that can find support in the MSPAA.

Alan Borck tells all about net2phone, net2phone is looking for MSPs who seek an opportunity to sell into active markets. Check out Alan's numbers- they are very good for MSPs. net2phone is a leading provider of innovative and affordable cloud based communications services for businesses worldwide. net2phone has built a robust and flexible communica…

Jerry Hilecher, CEO of Synpact LLC, is buying #MSPs. In this special podcast for MergerWorld.News, we learn how Jerry looks for just the right MSPs to achieve growth and synergy.

#BPO, business process outsourcing, is a great idea for your #MSP. In this podcast, Todd Chisholm of IFT maps out a plan to fire up your MSP's abilities by doing #BPO on things your MSP is less efficient on.

Randall Deetz introduces My Ransom Shield, a super-easy tool for recovering after a hack. It is priced for #SMBs, easy to launch, and perfect for MSPs to offer.

Amanda Stone, the The Managed Service Providers Association of America® #MSPAA member relationship advocate, tells us about #MSPAA, a place where #MSPs can find resources, community, and support.

CallCabinet’s automated call quality assurance helps ensure consistency in customer interactions.“Compliance is the heart of what we do and is a huge piece of the business that we solve, businesses we solve for, says Ravel Todd, CMO of CallCabinet. Now, AI has created an opportunity to do more. There exists the ability to move the needle on EX and …

AURA is Huvr's groundbreaking AI brain, designed to support organizations by learning from sensor data, fostering communication, and enhancing efficiency. In this podcast, AURA’s proud father, Herman DeBoard CEO of Huvr walks us through AURA and the many ways AURA can serve organizations, be they enterprises or smaller businesses, with assets to wa…

Understanding the Federal Universal Service Fund, Podcast ,Three Methods for Determining FUSF Contribution“It's not a tax. It's a fee,” Jeff Lytle, of Sandy Beaches Software. “And it's assessed on telecommunications companies.” According to the FCC, “Prior to the Telecommunications Act of 1996, the Universal Service Fund (USF) operated as a mechani…

The telephone has come a long way since its creation 175 years ago.On its 175th anniversary, we look ahead to where #telecommunications is headed, especially with the advancement of services such as RCS (Rich Communications Services) and the invention of chatbots. With Black Friday and Cyber Monday fast approaching, Sinch reports that over a quarte…

First Orion branded calling with logos for enterprises, Podcast“If you're a brand, if you're a business and you're making phone calls, you can now brand your phone calls, not just with your name, but also now with your logo,” says Jeff Stalnaker, Co-Founder of First Orion.First Orion, Transaction Network Services (TNS), and TransUnion (NYSE: TRU) a…

eSIM is an MSP opportunity, but who you get them from matters, GigSky Podcast “If you remember the AT&T outage in February, our European customers that were in the US, we were able to move them over to a different operator when AT&T went down. They all stayed connected. So those are some examples of things that we can do on the consumer side becaus…

Creo Solutions brings Context Register solution to service providers and their clients to meet Campaign Registry deadline, painlessly, PodcastStarting December 1, all A2P SMS campaigns will be blocked if they have not already been approved by The Campaign Registry via their 10DLC process: The process is time-consuming and confusing“Everybody's kind…

IoT Made Easy, Secure and Reliable, Digi PodcastIn today’s increasingly mobile and connected world, organizations require end-to-end IoT solutions beyond simple hardware. They require connectivity, remote management, security, and always-on customer support. In this podcast, Digi International GM Tony Puopolo discusses the company’s initiative to b…

Wayne SelkCompTIA’s recently released State of Cybersecurity 2025 report which says that although U.S. cybersecurity employment is projected to grow 267% above the national growth rate, there remains a disconnect between planned investments and perceived results.As October’s cybersecurity awareness month wraps up, Wayne Selk - vice president of cyb…

“The way we see it is messaging is on the rise,” says Igor Boshoer of Clerk Chat. Clerk Chat is designed to enable native text messaging (SMS, WhatsApp, iMessage) inside of Webex, Microsoft Teams, Zoom, and Slack utilizing your existing business phone numbers. No porting or switching of providers is required, and they help businesses navigate the c…

“That is one of our key themes: interconnection,” says Trish Sale, Vice President of Product at iQmetrix. In this podcast, Sale tells about something she calls “magical moments of connection”, and experiences that in-person retail shopping can deliver. Sale explains that SummitX is for people who run telecom retail stores because the event delivers…

Vanson Bourne study commissioned by Tangoe, Offers Trends for Cloud Communications Community, MSP opportunity driven by AI AI and GenAI are the top two reasons cloud spending is rising. Another giant driver is automation. As Generative AI and other AI technologies continue to reshape the tech landscape, we are witnessing a dramatic surge in cloud e…

Industry-leading partnership to deliver five billion authenticated, branded calls across the top three U.S. wireless carriers in 2024Just after this month’s MWC, we sat down with James Garvert, who's the Senior Vice President and General Manager of the Communication Solutions Team at TransUnion. We learn about their show announcement regarding bran…

Recorded at GSMA's MWC24 Mobile World Congress in Las Vegas, Powell tells us that GSMA is working to democratize AI. Focusing on AI Partnerships for GSMA we learn how these organizations are delivering new AI-driven solutions and experiences.“As the GSMA, we represent 1,200 members across the tech ecosystem, heavily focused in the telco industry. W…

Hacktivists Escalate Sophisticated, Multi-Vector Assaults on Banking and Financial Services, Government, and UtilitiesIn this podcast episode, we will explore the evolving threat of distributed denial-of-service (DDoS) attacks targeting telecom carriers, as revealed in NETSCOUT’s latest DDoS Threat Intelligence Report. With 5G connectivity rapidly …

Vida Unveils New AI Voice Capabilities with OpenAI’s Realtime Speech-to-Speech API Integration, Podcast, Vida’s expanded Partner and Reseller Programs empower telecom providers and MSPs to offer these cutting-edge capabilities directly to their customers“This product was built from the ground up with the MSP in mind,” says Lyle Pratt of Vida. In th…

BCN offers choices for the migration path, Podcast, “It just really depends on what the customer needs,”“It just really depends on what the customer needs,” says Richard Boudria Jr., CEO of BCN. “We're very focused on creating bespoke solutions by location for that customer. And that's, that's not only in the legacy side of the business, the legacy…

"What we're seeing, we were so astounded to see that almost sixty percent of enterprises surveyed are using six or more providers, and twelve percent use something like over twenty,” says Barbara Dondiego of AVOXI. In this podcast Dondiego walks us through a recently released report: AVOXI and Metrigy State of International Voice for the Contact Ce…

The telecom retail sector is constantly evolving, making it more important than ever to learn new market insights and find fresh ways to innovate. In the last of this four-part series, Doug Green Megan Howse, SVP of Marketing at iQmetrix, run through the five key megatrends that are shaping the telecom industry and will be tackled in the iQmetrix I…

There’s no question that AI is a weapon for the fraudster, says Chris Drake of iconectiv. AI enables fakes that are more realistic, personal, and convincing. State players and private parties engage in fraudulent practices to influence political outcomes. But politically based cams can also be a way to defraud people out of money. A simple appeal t…

A way to help customers avoid steep roaming charges Mitchell Fordham at eSIM Go at MWC 2024 LasVegas tells us about mobility opportunities from eSIM Go's ability to deliver mobility experiences to customers. We learn about roaming and how roaming charges can represent significant government revenue in popular tourist venues. eSIM Go enables compani…

In the third of a four-part series, Doug Green and Megan Howse, SVP of Marketing at iQmetrix, examine why telecom retail professionals should attend SummitX 2024—the only event of its kind focused on telecom retail. Megan shares a selection of great reasons, ranging from unmissable sessions to invaluable opportunities for collaboration—and much mor…

Now that the initial excitement around generative AI has tempered—albeit only somewhat—CSPs are learning that the technology is not one-size-fits-all. So, what is the value of generative AI in telecom?Chad Dunavant, EVP and Chief Strategy and Product Officer at CSG, and veteran of the telecom industry, knows this all too well. He’s witnessed many o…