Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
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Evolving Docs Beyond PDFs: A Chat with Holli Hamilton, Corero Network Security
11:18
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11:18In this episode of the Knowledge Base Ninjas podcast, Holli Hamilton, Senior Technical Writer at Corero Network Security, shares how technical content is changing. She explains that PDFs are fading but still useful for deep technical details. Different users need different formats like videos, quick blurbs, in-app help, or detailed docs. She also t…
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How Content Operations Drive Consistency with Caley Burton, Cloudflare
18:53
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18:53In this episode of the Knowledge Base Ninjas podcast, Caley Burton, Senior Technical Writing Manager from Cloudflare, discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consistency across documentation. Caley explains ways to manage content debt, stressing the need to track issues in a…
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Why Aesthetics Matter in Technical Docs with Richard Rabil, Oracle
28:26
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28:26When you think about technical documentation, what comes to mind first? Clear instructions? Usability? Accuracy? While all of these matter, Richard Rabil, Principal Technical Writer at Oracle, highlights something we often overlook - aesthetics. In this episode of the Knowledge Base Ninjas Podcast, Richard dives deep into how visual quality and tho…
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Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google
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14:27In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely with engineering teams, and relying on regular reviews to maintain accuracy and usefulness in content. Erin al…
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Why Documentation Toolchains Should Match Contributor Needs — with Laura Novich, Salesforce
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17:29Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360. mhx1gI3tjoRymvk1v…
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Making Tech Docs Simpler for Non-Technical Users – A Talk with Daria Tombolelli, KNIME
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15:12Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Customer-First Documentation in the Age of AI with Kirsti Wall, Everi
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12:55Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI
11:33
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11:33Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Why Documentation Deserves a Role in Business Strategy: Insights from Nikhar Sawhney, Cisco
19:24
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19:24Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Building a Documentation Team from Scratch with Paul Taylor, Anaplan
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20:27Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Information Architecture Is the Future of Tech Writing by Rina G, ContentMaster
15:39
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15:39Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Mastering Developer Documentation: A Conversation with Gayathri Krishnaswamy, OutSystems
15:17
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15:17Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Balancing Graphics and Text in Technical Docs – James Birkinshaw, Oracle
20:05
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20:05Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Tech Writing in the AI Era — A Deep Dive with Josh Bean from Amazon
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17:11Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Structured Technical Writing Process: Insights from Luke Bayler
21:42
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21:42Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial Knowledgebase Ninjas is powered by Document360.…
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Metrics That Matter: Exploring The Use of AI and Analytics to Optimize Technical Content with Renee Carignan
16:08
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16:08Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial and see how Document360 can transform your knowledge base experie…
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AI’s Role in Redefining Processes and Workflows
23:43
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23:43Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner. Visit www.document360.com/partners today! Knowledgebase Ninjas is powered by Document360.Von Gowri Ramkumar
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The Role of Audience Analysis in Creating Effective Technical Content
20:46
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20:46Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner. Visit www.document360.com/partners today! Knowledgebase Ninjas is powered by Document360.Von Gowri Ramkumar
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How Technical Documentation Empowers Developers
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19:43Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner. Visit www.document360.com/partners today! Knowledgebase Ninjas is powered by Document360.Von Gowri Ramkumar
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The Beginner’s Playbook to Technical Writing with Natalia Kloda, SAP
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17:13Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner. Visit www.document360.com/partners today! Knowledgebase Ninjas is powered by Document360.Von Gowri Ramkumar
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Topic-based authoring and single sourcing with Pooja Laxmeshwar, BAI Communications
15:24
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15:24Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner. Visit www.document360.com/partners today! Knowledgebase Ninjas is powered by Document360.Von Gowri Ramkumar
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Impact of visuals in technical documentation with Dennis Dawson, Ripple
20:59
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20:59Thank you for tuning in, we have an exciting offer for our listeners: Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner. Visit www.document360.com/partners today! Knowledgebase Ninjas is powered by Document360.Von Gowri Ramkumar
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