This podcast gives health professionals tools and information to improve patient communication and education. Today, with your next patient or client. I take a communication or education issue that professionals have raised, dig into it with some research, then give you a strategy you can use in your practice right away. And I do it all in about 10 minutes. Complete show transcripts, archive & notes at healthcommunicationpartners.com
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“You want that patient to be a partner.” Dr. Paul Ranelli on patient communication
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Whether you’re a patient or a health care worker, learn how to encourage partnership through communication, thanks to Pharmacist Dr. Paul Ranelli. This is one of the many interviews you can find in our archives! Check them out at h-cpartners.com/podcasts. Partnering with patients. It’s a phrase we’ve all heard before, and it might sound like some f…
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How health literacy can help your patient relationships
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It’s our show’s 7th anniversary! Hear a story about a literacy trailblazer, and learn 3 steps you can take to improve patient relationships. It’s our series anniversary! Yes, 10 Minutes to Better Patient Communication has been on the air for seven years! Oh my gosh! In today’s episode we’re gonna go back to where it started–with health literacy. An…
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Jessica Halem on communicating with LGBTQ+ patients Part 2
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In Part 2 of my interview with Jessica Halem, MBA, Jessica shares useful phrases and encouragement for the next time you’re speaking with LGBTQ+ patients. Jessica Halem has spent the past 25 years working in LGBTQ health. First as the executive director of the Lesbian Community Cancer Project in Chicago, to serving on the Board of GLMA which is the…
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Jessica Halem on communicating with LGBTQ+ patients Part 1
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I get to talk–and laugh, a lot–with Jessica Halem, MBA. We discuss communication with LGBTQ+ patients, improv, and her fancy article in the New England Journal of Medicine. Her insights are as powerful as her joy. You are in for a treat. Jessica Halem is a health communication expert who specializes in communicating with LGBTQ+ patients. I had so m…
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4 ways to refresh your ‘get vaxxed’ message for the fall COVID season
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Fall fashion is the best fashion. But there’s another seasonal trend none of us wants to participate in. COVID was in the news again, as the fall transmission season started earlier than anticipated. Here’s some tips and encouragement for you when talking with people about getting vaxxed or boosted, again. The fall COVID season arrived early! Here’…
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“What are we doing to be trustworthy?”
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Tips on what not to say when you’re thinking about trust. Trust in health care and public health captured a lot of attention during the pandemic, and it’s still going strong. When it comes to communication and patient education, there are things we can do related to trust, and I’m going to share a few of them with you in this episode. Hi everybody,…
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How do we sustain equity work over the long term?
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Organizations are considering how they can sustain equity work over the long term. I’m excited about today’s episode because it’s the 7th Anniversary of Health Communication Partners. And I get to talk to you about a trend I’ve seen and been a part of with organizations pursuing equity and health equity goals. I wonder if you’ve seen it too. It’s a…
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Finally, an episode about listening
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It’s our long-overdue episode devoted to listening. I read from Professor Katherine Schultz’s book on listening, and we do a quick exercise to help you think about improving your listening. Maybe you are working on trying to reduce avoidable health inequalities. Or maybe you want to try to promote a more welcoming work environment. Or you’re just h…
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Amanpreet Kaur on managing impostor syndrome as a health professional
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Medical Librarian Amanpreet Kaur talks about having imposter syndrome, what it feels like to be “in a rabbit hole of learning,” and how she’s leaning into her impostor syndrome as a health professional. How many letters do I need behind my name? That rhetorical question was put out to me from Medical Librarian Amanpreet Kaur. In today’s episode, Am…
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Want to be more patient-centered in your patient education? Hear about one common challenge to patient-centeredness, and how to handle it. I recently had a client ask me for help with being more patient-centered in general. And one of the challenges they were facing is one I’ve seen a lot, and I’ve definitely faced it myself a lot over the years. I…
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A nurse educator shared a question that was on her students’ minds as they approached patients: “How do I talk to you?” Learn three ways to improve your patient communication. How do I talk to you? A question like that is probably on a lot of our minds when we’re going into an important conversation. I was talking with a nurse educator, and she kne…
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How reflective practice can help you improve your communication
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Learn how reflective practice can help you improve your communication. Hear six examples of reflective practice on patient communication, along with something you can do today, to improve your communication. You’re already good at patient communication. I know that because you’re listening to this show! So today’s episode is about how reflective pr…
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Dr. Ashley Love on communication about mental health in AANHPI communities
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Dr. Ashley Love returns to the show to talk about her experiences with mental health and communication in AANHPI communities. She shares powerful stories about the importance of culture and context in communication, the heterogeneity in the broad AANHPI classification, how AI can help make communication easier, and when she realized clients’ compla…
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Dr. Jonas Attilus on the benefits of taking a learner’s role during patient interactions
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Psychiatry Resident Dr. Jonas Attilus returns to the show to tell us why and how he takes the role of a learner during his interactions with patients, and how this helps him to give compassionate care. May is Mental Health Awareness month, and today we get to hear from Psychiatry Resident and friend of the show Dr. Jonas Attilus. Dr. Attilus comes …
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Reflecting on the connections between health disparities and communication
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National Minority Health Month is an opportunity to reflect on the connections between health disparities and communication. It’s essential to lean on research and outside expertise when communicating. But I share what might be an unpopular opinion about the role of expert recommendations in our communication efforts. It’s National Minority Health …
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Previewing a free maternal health course from OMH
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I preview a free maternal health course from the Office of Minority Health, and give you tips on how to get the most out of this great resource. April is National Minority Health Month, so we’re diving into a resource from the Office of Minority Health about maternal health care. I preview this free resource for you including a nifty design feature…
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Dr. Taquina Davis on understanding the impact of religious beliefs on patients’ decision-making
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We’re celebrating Women’s History Month with 3 interviews with women from across the health sector. Today I sit down with Dr. Taquina Davis as she shares research and a personal story about understanding the impact of religious beliefs on patients’ decision-making. March is Women’s History Month, and to celebrate, we’re bringing you 3 interviews wi…
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Dr. Ann Ancona on encouraging critical thinking in health professions students
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We’re celebrating Women’s History Month with interviews from women across the health sector. In today’s episode, Dr. Ann Ancona from Kent State University College of Nursing tells you how she encourages her nursing students to think critically about patient care and communication. March is Women’s History Month. To celebrate, we’re bringing you 3 i…
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Dr. Erin Basinger & Dr. Margaret Quinlan on Anti-fat bias in reproductive health
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Today’s episode is about anti-fat bias in the reproductive health context. I talk with two researchers, Dr. Erin Basinger and Dr. Margaret Quinlan, about anti-fat bias as a life-or-death problem in patient communication. They also generously share a fantastic list of resources that I link to in the transcript below. Dr. Erin Basinger is Associate P…
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What HCP can do for you, Part 2
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Our live event is just around the corner! It’s just one of many ways HCP can take things off your plate. Because you’re listening to this show, chances are you’re also working on some of the most deep-seated and persistent problems facing society today. I talk with my colleague, India Menon, about what it means to get into the weeds with you and su…
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What HCP can do for you, Part 1
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An HCP team member joins Dr. Liebel on mic for the first time to share some of the many ways HCP can help you and your organization. We also announce our first ever live event! There’s a first time for everything, and today’s episode is the first time for two different things. I get to tell you about our first ever live event. And I get to introduc…
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Dr. Bradley Block on efficiency in patient communication
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In today’s episode, I talk about time with otolaryngologist and podcast host, Dr. Bradley Block. He shares some of what he’s learned about efficiency in patient communication. Time. It’s the ultimate constraint on any interaction. In today’s episode, I talk with otolaryngologist and podcast host, Dr. Bradley Block. He shares some of what he’s learn…
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4 hopeful communication trends
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Happy New Year! Here are 4 reasons to be hopeful if you care about communication. Got a minute? Tell us what you think of this series (anonymously). We’re starting 2024 with some good news. Today’s episode is about four trends I’ve been noticing in the communication circles that I run in that I think are reasons to be hopeful. Hi everybody, this is…
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Your top communication question, answered
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I share the most common question I get asked as a communication expert. I tell you how I answer, and break down why it works. No matter what your role is as a health professional, what your specialty or topic is, or who your audience is, this episode is about the single best piece of advice I can give you. Hi everybody, this is 10 Minutes to Better…
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We had over 10,000 downloads in one day!
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10 Minutes to Better Patient Communication recently had more than 10 ,000 downloads in a single day. I can’t wait to tell you all about it! This is amazing. This is wild. This exceeds the realm of the normal for me. I am still in awe. And when extraordinary things happen, I think it’s okay to freak out a little bit. It was hard for me to believe, e…
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Mitigating bias in patient education
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Welcome to our new listeners! Here’s some steps you can take today if you’re concerned about how bias can show up in patient education–beyond individual-level biases. If you’re working hard on patient education, I see you. This episode’s for you. In this episode, I offer some steps you can take today to level up a bit if you’re concerned about bias…
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“Women, Power, and Cancer” and communication
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I look at a recent report from a Lancet Commission on Women, Power, and cancer, and consider where communication comes into it. I finish with something you can do if you’re thinking about power in your communication. Today’s episode is about communication and power. We’re looking at a recent report from a Lancet Commission on Women, Power, and canc…
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11 Updated health literacy tips
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Today I open a health literacy time capsule, and talk about what’s changed. 6 years ago I gave you 11 health literacy tips. Which are outdated? Which stand the test of time? What do I wish I’d said? Find out! It’s health literacy month and our 6th anniversary as a podcast series. So I'm combining the two by taking a look at one of our earliest heal…
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4 health equity topics we’re following
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What are your health equity plans? Get some inspiration with 4 health equity topics that are priorities at HCP. It’s our 6th anniversary and we are taking this opportunity to do a little looking back and a little looking forward. I don’t know what your Health Equity plans are, but if you need some inspiration, I’m going to tell you about ours. Hi e…
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How to shift out of a deficit model on patients
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There’s a difference between identifying someone’s needs, and regarding the person as being deficient. In this episode, you’ll learn about how common deficit models are in health care some of the damage they can do two things you can do to turn away from a deficit perspective. Do you know what a deficit perspective is? If you're not sure, this epis…
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Dr. Raj Sundar on considering cultural context during patient communication, Part 2
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In Part 2 of our interview, Dr. Sundar explains that reflecting on his communication has changed his perspective on caring for people–and made him a better clinician. (ICYMI here’s Part 1 of this interview.) Today is Part 2 of my interview with Dr. Raj Sundar about how he enacts his commitment to improving his communication with patients from diffe…
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Dr. Raj Sundar on considering cultural context during patient communication, Part 1
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Physician and podcast host Dr. Raj Sundar talks with me about his efforts to improve his practice by considering cultural context during patient communication. Today's episode is about communicating across cultural difference. I get to sit down with family physician Dr. Raj Sundar who has a special interest in getting better at communicating with p…
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It’s Health Communication Partners’ 6th Anniversary! The biggest event in HCP’s history has been the launching of our hybrid courses. Sit back and listen to the stories behind them. It's the middle of a sunny morning in the Fall. I'm on the phone in the kitchen. Pacing. Back and forth and back and forth in the kitchen, out to the living room, aroun…
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Metaphors and analogies are powerful language tools. But they’re often culturally specific. Here’s one way to think about your metaphors–and some topics to avoid. Metaphors and analogies are powerful language tools. They're important to the way we speak and think. And medical and public health professionals use them all the time. So what’s the prob…
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Dr. Doron Dorfman on “Fear of the disability con”
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For Disability Pride Month, I talk with disability law Professor Doron Dorfman about the phenomenon “fear of the disability con” and what it has to do with patient communication. It's Disability Pride Month. Today I talk with Professor Doron Dorfman who specializes in disability law. Dr. Dorfman tells me about the widspread fear that disabled peopl…
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Looking at patient education through an equity lens
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What does it mean to look at patient education through an equity lens? Learn why this is a good idea, and how you can do it. Today I'm going to talk about taking an equity lens on the patient education process: what it is, why it’s a good idea, and how you can do it. I also have an exciting announcement. Hi everybody. I'm Dr. Anne Marie Liebel. Thi…
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Samantha Cinnick on what groups can achieve when old communication habits are broken
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Inteprofessional groups have their own communication dynamics. Is it possible changing things up, and trying new communication patterns, can help groups progress? In Part 4 of our 4-part series on communication in public health, Samantha Cinnick of HRSA tells a story about the power of questions, and silence. And stay tuned – our next episode has a…
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Looking at communication with equity lenses
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Everyone has equity goals we’re trying to reach, often as part of our regular jobs. Here’s one way to advance on our health equity goals: by looking at communication with equity lenses. Everyone has equity goals we’re trying to reach, often as part of our regular jobs. In this episode I offer some help, maybe encouragement on how we can advance on …
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Samantha Cinnick and how one important question can change the conversation
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In Part 3 of our 4-part miniseries on communication in public health, Samantha Cinnick from the Health Resources and Services Administration tells her story of shifting a negative narrative with an important question. Welcome to Part 3 of our 4-part series on communication in public health. This one is really about the power of questions, good ques…
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It’s great that ‘equity lenses’ is a concept that’s made it into wider use. Here’s one important question I'm going to suggest you keep in mind if you decide to put on equity lenses. There's a phrase I’m seeing crop up more and more in equity and health equity conversations, and it's equity lenses or health equity lenses. And that got me to thinkin…
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Samantha Cinnick on communication in a new collaboration
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Collaboration brings its own communication challenges. Hear Samantha Cinnick tell the story of the launch of a new Innovation Lab, and what was learned about communication in that collaborative space. In part 2 of our 4 part series on communication in public health, Samantha Cinnick from Health Resources and Services Administration tells the story …
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5 reasons why communication should be part of any health equity strategy
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When it comes to health equity, everybody knows where they need to be, and wants to take action. But how? Here’s 5 reasons why communication should be part of any health equity strategy. Hello Partners, welcome! If you're a manager or an administrator who's tasked with moving the needle on health equity, or if you're someone who knows a thing or tw…
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Samantha Cinnick on communication and interpersonal leadership
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In Part 1 of a 4 part miniseries, Samantha Cinnick of the Health Resources and Services Administration talks about some of the communication challenges involved when people collaborate to bring about systems change. What she shares can be helpful for anyone who wants to communicate better with their colleagues. Today I kick off a 4 part miniseries …
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"Everyone cares about health equity but we don’t always know what to do next"
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This episode is about moving from talk about health equity to action on health equity. Hear about common challenges in doing health equity work. And we announce a new miniseries dedicated to communication in public health. EPISODE TRANSCRIPT Today's episode is about moving from talk about health equity to action on health equity. You'll learn about…
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Starting a meeting with a reflection is a powerfully humanizing move. In this episode, I share a short passage about communication that would be appropriate to open any meeting, for any audience. It invites us to see connections between words and thoughts, and consider their impact on our relationships and world. The idea for this episode came from…
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Why one-time courses don’t make change
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Everyone I meet in health care and public health wants to do well at their job, and move the needle on health equity. The problem is that when it comes to professional development, too often stand-alone, one-time courses are all people get. Here’s why they don’t work at making change. As an educator, one of the problems I'm addressing now is an edu…
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Context matters to patient communication in more ways than one
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Large sets of quantitative data are irreplacable resources in medicine and public health. But there are many important questions large data sets weren’t designed to answer, questions where on-the-ground research is needed. In this episode, I sample some crucial contributions ethnography has made to what we know about the influence of context on thi…
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Melina Ortigas on making screenings more accessible
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Patient screenings are widely used in medicine and public health. A public health program administrator in California shares what she and her colleagues are learning from taking a close look at screenings. Screenings for patients are important tools. They're ubiquitous in medicine and public health. But they're not without their challenges, for pro…
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How the Surgeon General’s “Framework for Mental Health & Well-Being in the Workplace” breaks with tradition
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I take a close look at The Surgeon General’s Framework for Mental Health & Well-Being in the Workplace and see that it’s not what we’re used to…and that’s a good thing. EPISODE TRANSCRIPT In October of 2022, the U.S. Surgeon General, Dr. Vivek Murthy, released Framework for Mental Health & Well-Being in the Workplace. In a post on the HealthCommuni…
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4 reasons to feel good about health literacy
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Health literacy is still going strong as a field, and continues to be at the center of many policies and practices. Here’s four sometimes-overlooked reasons to feel good about health literacy. TRANSCRIPT Health literacy is not going away! In this episode, I'll talk about several reasons to be happy about the patient safety and quality issue that ev…
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