The AXELOS Best Practice Podcast – the essential (audio) guide to help you and your organizations create better outcomes while promoting best practice within IT service management (ITSM) and Programme and Project Management (PPM). Our two regular hosts, AXELOS’ ITSM Ambassador Akshay Anand and PPM Ambassador Allan Thomson, will speak to guests from a variety of backgrounds. They’ll share their insight, knowledge and opinion based on their own experiences and professional expertise. We’ll sha ...
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Key roles: the Programme Manager and the Business Change Manager
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39:08
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39:08
This week, AXELOS' Allan Thomson and Consultant Richard Rose continue their conversation about key roles for programme management within MSP 5th edition. This time, the focus is on the relationship between Senior Responsible Owner and the Business Change Manager. Visit www.AXELOS.com to find out more about our best practice guidance. Follow us on S…
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Who watches the watchmen?
57:05
57:05
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57:05
In this episode, AXELOS' Akshay Anand is reinterpreting the Latin watchmen quote “Quis custodiet ipsos custodes?” and asks, who manages the managers? In modern business this is the field of governance, which to many practitioners is a necessary organizational component, while to others is the cause of numerous and often infuriating blockers. Akshay…
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Knowledge Management
1:13:44
1:13:44
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1:13:44
Knowledge Management” (KM) that most knowledge workers experience is often limited to a knowledge base tool (sometimes combined with a self-service portal). Or it might be an ancient repository of documents on a SharePoint site. To figure out how to improve this situation, we need to go back to basics, and answer the question “what IS KM, and why i…
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Key roles: the Senior Responsible Owner and the Business Change Manager
47:37
47:37
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47:37
In this episode, AXELOS' Allan Thomson speaks to Richard Rose about key roles for programme management within MSP 5th edition and the relationship between them. This week, the focus is on the Programme Manager and the Business Change Manager. Visit www.AXELOS.com to find out more about our best practice guidance. Follow us on Social Media: LinkedIn…
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Enterprise Service Management
1:02:49
1:02:49
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1:02:49
In this episode, AXELOS’ Akshay Anand is joined by Andrea Kis, Principal Consultant at Devoteam, Jay Srinivasan, CEO at atSpoke (recently acquired by Okta), and Ian Aitchison, VP Product Management at Nextthink to talk about the adoption and use cases of Enterprise Service Management (ESM). They’re also sharing tips to help organization succeed in …
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Women in Project Management
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32:13
In this week's episode, AXELOS' Allan Thomson speaks to Elizabeth Harrin, project manager, author and owner of the blog Girl's Guide to PM, and Nicola Carroll, project manager at AXELOS, about what it's like for women in project management. Visit www.AXELOS.com to find out more about our best practice guidance. Follow us on Social Media: LinkedIn: …
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We're trying an interesting approach with this podcast. We solicited a question from the ITSM community on LinkedIn, and then approached an SME to answer it, and then to ask their own question. We've ended up building an episode around this ""daisy chain"", and we'd love to know what you think! We start with a question sent in by Mitch Pautz (Senio…
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Creative Professionals (Interlude)
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1:02:47
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This week, Akshay invited back guests from earlier ‘creative professionals’ episodes to reflect on the topic of creativity. Akshay and his guests Simone Jo Moore (Organizational Coach and ITIL 4 author), Sanjeev NC (Product Manager, SuperOps.ai) and Rob England (Management Consultant and Trainer) discuss why creativity is discouraged in the workpla…
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The Three lines of defence
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19:06
In this week’s podcast, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discusses the importance of the ‘Three Lines of Defence’ within MSP and how this owns corporate-level risk controls, measures and monitoring. Visit www.AXELOS.com to find out more about our best practice guidance. Follow us on Social Media: Li…
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Creative Professionals - Part 4
1:26:55
1:26:55
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1:26:55
It's been a while since we featured some creative professionals on this podcast, and Akshay is thrilled to be speaking to a real rock band. Join him as he discusses the creative process with Alberto Martinez (guitar/ vocals) and Asheesh Khokha (drums) from St. Francis and The Wolf (https://www.sfandthewolfmusic.com/). Akshay is joined in the second…
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In this week’s episode you can join Akshay as he talks to Nathan McDonald (Deloitte UK), Jessica Alfaro (Acuity Inc.) and Barclay Rae (Barclay Rae Consulting) about the consulting industry, the changing nature of consulting, and what aspiring consultants might experience over the course of their careers. Our “shout-out” goes to Paula Määttänen. Pau…
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In this episode, AXELOS’ Allan Thomson and Patrick Von Schlag discuss the synergies between PMP from PMI and PRINCE2. In addition, they talk about the effect of Agile on both. Visit www.AXELOS.com to find out more about our best practice guidance. Follow us on Social Media: LinkedIn: www.linkedin.com/company/4999764 Facebook: www.facebook.com/AXELO…
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ITSM Industry Networks
1:05:59
1:05:59
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1:05:59
In this episode, Akshay is joined by John Custy (HDI), David Wright (Service Desk Institute) and Rosemary Gurney (itSMF International) to talk about the benefits of joining a local, national or even an international ITSM industry network. This week’s “shout-out” goes to Elina Pirjanti (Twitter @elt5u). Elina is well known not just for her day-job a…
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Neural Diversity at Work
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52:53
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52:53
The week of May 10th was Mental Health Awareness Week, and we've recorded a special podcast episode about Neural Diversity (ND) in the workplace. Akshay is joined by Laura Rigden (Twitter @MindPlaySC), James Finister (@jimbofin), Rob England (@rob_england) and Rachida Chekaf (@RachidaChekaf) to discuss what ND is and isn't, how to recognize it in o…
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Why take MSP 5th Edition
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35:22
In this episode, AXELOS' Allan Thomson and Ruth Murray-Webster, Lead Editor of the MSP 5th edition, discuss the recent MSP update and how the new edition covers the most common challenges that organizations encounter when leading investments in change. They also talk about optimal programme design and Enterprise Agility. Visit www.AXELOS.com to fin…
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Creative Professionals - Part 3
1:02:17
1:02:17
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1:02:17
In part 3 of our Creative Professionals series, AXELOS’ Akshay Anand interviews Bill Conry, a stand-up comic based in Dublin, before being joined by Dave Snowden (Founder and Chief Scientific Officer, Cognitive Edge) and Sanjeev NC (Product Manager, SuperOps.ai) to talk about how techniques like storytelling and narrative based knowledge management…
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Creative Professionals – Part 2
1:09:53
1:09:53
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1:09:53
Join AXELOS’ Akshay Anand for Part 2 of the Creative Professionals series. In this episode he talks to Rayna Jhaveri (TV chef, musician, and executive coach), Simone Jo Moore (Organizational Coach and ITIL 4 author) and Rob England (Management Consultant and Trainer). Together they discuss how creative techniques in the kitchen and in front of a TV…
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PRINCE2 Agile – The Synergy
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41:01
In our second PRINCE2 Agile episode, AXELOS’ Allan Thomson and Duncan Wade, Director of the Human Interface Consultancy Ltd, talk about the synergy that is achieved by blending PRINCE2 and Agile and the strengths of both – direction and management within PRINCE2 and a focus on delivery within Agile. Visit www.AXELOS.com to find out more about our b…
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Creative Professionals - Part 1
1:08:48
1:08:48
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In this episode, AXELOS’ Akshay Anand explores whether creativity is a human trait or if it is something we only find in certain professions. He also discusses with his guests how creative techniques from other professions can be applied to IT and ITSM work. First up: photography. Akshay is joined by travel and wedding photographer Raj Sarma, James…
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There are several ITSM tools available today, many of them offering similar features through different user experiences. In this episode, AXELOS’ Akshay Anand will discuss a number of ITSM tools questions with his guests, including: How has the use of ITSM tools changed over the years? Where is the market headed, and what can we expect to see from …
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The Benefits of PRINCE2 Agile
1:01:19
1:01:19
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1:01:19
In this episode, AXELOS’ Allan Thomson talks to Duncan Wade, Director of the Human Interface Consultancy Ltd, about the benefits of PRINCE2 Agile including the five targets it can achieve and why they are important to organizations. Visit www.AXELOS.com to find out more about our best practice guidance. Follow us on Social Media: LinkedIn: www.link…
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Robots in the Service Economy
1:14:59
1:14:59
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1:14:59
In this episode, it’s all about robots and artificial intelligence. AXELOS’ Akshay Anand is discussing the history, future and current use of robots; advantages and disadvantages as well as society’s perception of robots with his guests, Monica Zhang, Head of Business Development, F&P Robotics China, James Finister, Practice Partner, Enterprise Agi…
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This episode is all about artificial intelligence. AXELOS’ Akshay Anand discusses the rise of AI with Professor of Technology and Digital Business Karthik Hosanagar, technology industry analyst and CEO of rpa2ai Kashyap Kompella, and former Estonian Minister of Foreign Trade and Information Kaimar Karu. Our “shout out” goes to Omer Faiyaz, CEO of R…
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Banedanmark – PRINCE2 case study
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41:07
In this episode, AXELOS’ Allan Thomson speaks to Globeteam A/S project manager Ulf Livoff about their collaboration with Banedanmark, the Danish government agency. Together, they designed and implemented a new and automated announcement management system, NOBI (Danish abbreviation for ‘New And Better Information’), using PRINCE2®. This system is no…
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Physical Wellbeing
1:07:27
1:07:27
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1:07:27
In this episode, AXELOS’ Akshay Anand and his guests Ameet Bagwe (founder of TrueLean, LeanScience and a digital platform architect at Texas Instruments), Simon Kent (Founder and CEO, Quantum Twenty One) and Fitness Coach Samantha Springer discuss physical wellbeing, a balanced lifestyle and the important role of nutrition, exercise, stress and emo…
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Join your host, Akshay Anand as he talks to Laura Rigden (Head Trainer, It’s a Playground), James Finister (Practice Partner, Tata Consulting Services), and John Kendrick (Principal, DMW Group) to explore the increasingly important topic of mental wellbeing for IT professionals. Visit www.AXELOS.com to find out more about our best practice guidance…
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P3M3 – it’s all about maturity?
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53:48
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53:48
In this episode AXELOS’ Allan Thomson talks to podcast producer Harri Freeman about P3M3, which has become a key standard amongst maturity models, providing a framework for organizations to assess their current performance and put in place improvement plans. They discuss the features and benefits of P3M3 and how organizations should use it. Visit w…
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Celebrating Janus (and ITIL)
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41:33
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41:33
In this episode, Akshay Anand talks to AXELOS’ Margo Leach (Chief Product Officer) and Roman Jouravlev (Product Development Manager, ITIL) to look back at the ITIL 4 journey, before talking about what’s in store for 2021. We also give a “shout out” to Dr. Mauricio Corona (Chairman of BP Gurus) who advises companies across Latin America on diverse t…
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In this episode, AXELOS’ Allan Thomson and John Edmonds talk to Dr Ruth Murray Webster, Lead Editor of the MSP 5th edition, about the definition of programmes, the challenges they pose and how the new MSP 5th edition tackles these. Visit www.AXELOS.com to find out more about our best practice guidance. Follow us on Social Media: LinkedIn: www.linke…
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ITIL 4 Leader: Digital & IT Strategy - Assessment
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58:15
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58:15
In this episode, Akshay Anand continues with the Digital and IT Strategy publication. Together with Antonina Klentsova (Cyril Action Company), Robin Hysick (Pink Elephant), and Avinash Singh (Fox IT) he discusses their approach to designing this module’s in-class assessment methods. This episode’s “shout out” goes to Mallika Galagali, Cloud & MSP S…
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Effective Project Management: The PRINCE2 method
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43:58
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43:58
In this episode, AXELOS’ Allan Thomson and Erin Smith talk to Deep Creek Center’s Patrick von Schlag about “Effective Project Management: The PRINCE2 method” – the recently published PRINCE2 guidance for the American market. They explain what the method is about and discuss how it can help organizations and project managers in the US. Visit www.AXE…
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The A to Z of Publishing
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55:42
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55:42
In this episode, Akshay Anand talks to AXELOS’ Tom Young, James Lord, and Rachida Chekaf about their involvement in creating products (such as ITIL 4, PRINCE2 and others), the approach to completing their work, and the challenges they face. We also hear from Chikako Mogami (Country Manager of Quint Wellington Redwood – Japan) in our regular shout-o…
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PRINCE2 Agile and agile delivery
1:03:14
1:03:14
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1:03:14
In this episode, AXELOS’ Allan Thomson talks to Duncan Wade about the advantages and disadvantages of agile delivery, the role of a project sponsor and what they need to understand as they progress with agile adoption in their organization. Visit www.AXELOS.com to find out more about our best practice guidance. Follow us on Social Media: LinkedIn: …
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ITIL 4 Leader: Digital and IT Strategy, with Lead Editors David Cannon and Erika Flora
1:01:35
1:01:35
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1:01:35
In this episode, Akshay Anand and Roman Jouravlev talk about the latest publication, ITIL 4 Leader: Digital and IT Strategy, with Lead Editors David Cannon and Erika Flora. They discuss the thinking that shaped the development of the book and the changes students can expect when taking a training course. This episode also includes a new feature whe…
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Sponsoring a PRINCE2 Project
1:07:47
1:07:47
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1:07:47
In this episode, AXELOS’ Allan Thomson talks to Richard Rose, author of a recent AXELOS white paper focusing on sponsoring PRINCE2 in your organization. Allan and Richard unpack the topic of sponsoring a PRINCE2 project and expand upon themes mentioned in the white paper. To download Richard’s white paper “Sponsoring a PRINCE2 Project” visit: https…
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ITIL 4 Specialist: High-velocity IT, with Mark Smalley & Stuart Rance
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39:49
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39:49
In this episode, Akshay Anand and Roman Jouravlev talk to Mark Smalley (one of ITIL 4’s lead editors) and Stuart Rance (lead architect of ITIL 4) about the vision for the ITIL 4 Managing Professional module, ITIL 4 Specialist: High-velocity IT. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Linked…
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Directing PRINCE2 in your Organization
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45:17
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45:17
In this episode, Allan Thomson and Henny Portman are talking about how to direct PRINCE2 in your organization. Visit www.AXELOS.com to find out more about our best practice guidance. Follow us on Social Media: LinkedIn: www.linkedin.com/company/4999764 Facebook: www.facebook.com/AXELOSGBP Twitter: twitter.com/axelos_gbp YouTube: www.youtube.com/use…
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ITIL 4 Specialist: Drive Stakeholder Value, with Stuart Rance & Christian Nissen
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40:30
In this episode, Roman Jouravlev and a slightly ill Akshay Anand meet Christian Nissen (one of ITIL 4’s lead editors) and Stuart Rance (lead architect of ITIL 4) to talk about the vision for the ITIL 4 Managing Professional module, ITIL 4 Specialist: Drive Stakeholder Value. Visit www.axelos.com to find out more about our best practice guidance. Fo…
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Learn about the Academia Programme, with AXELOS' Mark Hudson
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35:53
In this episode Allan Thomson and AXELOS’ Veronika Kiesswetter speak to their colleague Mark Hudson about their Academia programme and how it supports educational institutions to include product syllabi and certifications as part of their courses. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Lin…
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ITIL 4 Strategist: Direct, Plan and Improve, with Lou Hunnebeck
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33:50
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33:50
In this episode, Akshay Anand and Roman Jouravlev meet Lou Hunnebeck, member of the AXELOS ITIL Lead Author team, to discuss the vision for ITIL 4 Strategist: Direct, Plan and Improve. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Linkedin Facebook Twitter YouTube…
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Talking PRINCE2 with Michelle Rowland, Chief Examiner
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44:10
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44:10
In this episode Allan Thomson meets Michelle Rowland, chief examiner for PRINCE2, to discuss everything exam related. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Linkedin Facebook Twitter YouTubeVon Michelle Rowland, Allan Thomson
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ITIL 4 Specialist: Create, Deliver and Support, with Barclay Rae
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37:17
In this episode, Akshay Anand talks to Barclay Rae, member of the AXELOS ITIL Lead Author team, about the ITIL 4 Specialist guidance ‘Create, Deliver and Support’, which is part of the ITIL 4 Managing Professional stream. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Linkedin Facebook Twitter You…
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Learning Lessons from Projects, with Adrian Crago-Graham
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33:06
In this episode Allan Thomson sits down with his colleague Adrian Crago-Graham, AXELOS’ Head of PMO, to find out about the importance of lessons learned in projects. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Linkedin Facebook Twitter YouTubeVon Adrian Crago-Graham, Allan Thomson
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Discover the ITIL 4 Practices with Dinara Adyrbai
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44:30
In this episode, Akshay Anand and Roman Jouravlev discuss the ITIL 4 Practices with Dinara Adyrbai, the lead editor of the ITIL 4 Practices. Visit www.axelos.com to find out more about our best practice guidance. Follow us on Social Media: Linkedin Facebook Twitter YouTubeVon Dinara Adyrbai, Akshay Anand, Roman Jouravlev
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